Epic MyChart Analyst
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Insight Global is hiring an Epic MyChart Analyst. The Application Analyst II supports the design, build, configuration, testing, and ongoing maintenance of the Epic MyChart application, handling installations, upgrades, documentation, and on‑call support while coordinating customer support activities with minimal supervision.
Key focus areas include Support design and build of MyChart application, Build workflows, configure systems, document changes, and support operations, and Install, upgrade, and configure the application.
Important skills include Epic MyChart, Application Support, Customer Support Experience, and Independent Work.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
The Application Analyst II is primarily responsible for supporting the design and build of the MyChart application. They are responsible for the overall build of the workflows, system configurations, change documentation and support of operations for the application. They are self-directed and work with minimal supervision. The Application Analyst II is responsible for the installation, upgrades and the configuration of the application. The Application Analyst II assists in the coordination of customer support activities. The Application Analyst II creates the test scripts for the application, executes the test scripts, and documents all test outcomes, including troubleshooting and support – these activities apply to implementation, upgrade, and maintenance initiatives. The Application Analyst II is responsible for addressing customer or build issues, recommending mitigation plans and escalating more complex issues after research of issue. The Application Analyst II also provides on-call support for the application through go-live and ongoing maintenance period.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
3+ years prior system build experience
Demonstrated ability to support the application
Previous experience working with specified customer base.
Ability to work with moderate supervision
Minimum: Certification in Epic MyChart
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