Admin Assistant/ Management Specialist

Job Duties

Administrative Assistant (Management Specialist): $25.38/HR

D/Shift: 8.00am - 4.30pm Mon – Friday

Location: Minneapolis

Summary

We are seeking a highly organized and proactive Administrative Assistant/Management Specialist to join our dynamic team. The primary purpose of this position is to assist and support the Assistant Property Manager and Property Manager in delivering quality services to public housing residents. The incumbent provides front-line customer service to residents and responds to phone calls and in-person inquiries at public housing sites. The incumbent assists with lease compliance and enforcement.

Essential Duties and Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties and skills may be required and assigned, as needed.

• Maintains regular office hours in assigned areas in order to provide customer service and responds to inquiries from residents and resolves problems.

• Answers incoming calls and receives walk-in visitors, responds to inquiries or directs matters to the appropriate staff member. Responds to questions from residents and other company’s staff relating to public housing residents’ tenancy and company’s policies and procedures. Provides advice, assistance, and documentation to residents and outside agencies as appropriate.

• Performs general clerical work, including scanning resident documents/documentation and attaching to resident SharePoint file.

• Completes shelter verifications, landlord references and assists residents in understanding their rent statements.

• Assists with annual recertifications and Moving to Work packets as needed. Meets with residents, collects and verifies documentation and submits documents to Leasing Eligibility Technician for rent determinations. Assists the Property Manager in gathering information on resident eligibility issues. Completes rent estimations for interims and discusses with residents.

• Meets with residents on non-compliance issues including non-payment of rent and other charges, and housekeeping. Follows up and resolves issues; makes recommendations to the Property Manager.

• Assists residents by creating workorders and helps residents sign up for Rent Café to enter their own workorders or directs residents to the workorder center. Ensures proper charges for resident damages and other charges are accurately reflected on the workorder and resident ledger. Sends resident charge letters.

• Monitors tenant accounts and assist in the collection of rent and other charges to ensure the financial viability of the AMP. Sends the sales/ service collection letters to residents.

• Compiles information and statistics for routine reports and ensures there is correct and up-to-date tenant information in the Yardi System

• Assists the Property Manager in gathering documents from residents for vehicle registrations, transfer requests, pet registrations, lease add-ons and away from unit requests.

• Assists with resident self-help timesheets to ensure that residents receive their stipend in a timely manner.

• Audits and maintains entry guard rosters, vacant units, snow logs, security logs and appliance logs,

• Issues, audits and maintains key tags and temporary key tags.

• Ensures the Emergency Action Plan is updated with residents needing assistance (Highrise).

• Maintains resident records. Pulls files as needed by rental office or management staff. Purges old files and separates large files.

• Assists in processing mailings to residents.

• Prepares resident notices and newsletter.

• Participates in conducting and coordinating annual housekeeping inspections, building inspections, move-in and move-out inspections, as assigned. Follows up on City violation notices and complaints from neighbors or those referred by supervisor; monitors conditions, when necessary, by conducting yard/sidewalk inspections; documents inspections.

• Attends Resident Council meetings and after-hour resident meetings, as requested.

• Prepares move-in packets and conducts unit showings, key pick-ups, and orientation for prospective and new tenants.

• Receives, sorts, and distributes mail in a timely and accurate manner.

• Performs annual inventory of building equipment.

• Works on special projects as assigned.

• Performs other related duties as assigned.

Education and/or Experience

High School Diploma or GED and a minimum of three (3) years of year of general clerical experience. An equivalent combination of education and experience may be considered.

Ongoing education and training objectives will be required through in-person and online Learning Management Systems by focusing on the following:

Benefit:

Company offers great benefits like;

Weekly Pay check/Direct Deposit

Medical Benefits

Dental Benefits

Life Insurance

Vision Benefits Wellness

Health Benefits

401k Retirement Plan

Please email your resume, with a cover letter addressing the key areas of the Job Description if you are interested in this career position. OR apply online at http://www.avenuestaffing.com/#/apply-online OR send Text message to 763-447-9911 for details

Minimum Education Required

High School Diploma

Minimum Experience Required

3 years of experience

Shift

First (Day)

Number of Openings

2

Public Transportation Accessible

Yes

Veterans Encouraged to Apply

Yes

Physical Required

Yes

Compensation

$25.37 - $25.38 / Hourly

Postal Code

55430

Job Type

Full Time

Place of Work

On-site

Requisition ID

46990

Job Benefits

Benefit:

Company offers great benefits like;

Weekly Pay check/Direct Deposit

Medical Benefits

Dental Benefits

Life Insurance

Vision Benefits Wellness

Health Benefits

401k Retirement Plan