Member service representive (overnight)
Most applications go out cold — see where you stand first. No sign-up to start.
Don't just apply. Show up ready.
Olive works from this exact posting — no sign-up to start.
At a glance
Job overview
Planet Fitness is hiring a Member service representive (overnight). The Member Service Representative creates a positive member experience through superior customer service and cleanliness. Responsibilities include checking members into the system, assisting with new account sign-ups, updating member accounts, and responding to member questions and concerns. This role requires exceptional customer service skills, punctuality, reliability, and a positive mental attitude.
Key focus areas include Provide an exceptional customer service experience, Check members into the system, and Take prospective members on tours.
Successful candidates bring High School Diploma/GED Equivalent and Must Be 18 Years Of Age Or Older. Important skills include Exceptional Customer Service Skills, Punctuality, Reliability, Diplomacy, and Appropriate Behavior And Language. Preferred (not required): Positive Mental Attitude.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Grow with us! We’re Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 80 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager(responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations! But it all starts at the front desk – where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.
See for yourself! What are you waiting for? APPLY TODAY! Essential Duties and Responsibilities - Provide an exceptional customer service experience. -Responsibilities include:
-
Check members into the system.
-
Take prospective members on tours then assist them with the new account sign-up process
-
Facilitate needed updates to member’s accounts.
-
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
-
Detailed cleaning in all areas of the facility.
Qualifications/Requirements
-
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
-
People with positive mental attitudes excel here!
-
Customer service background preferred.
-
Punctuality and reliability is a must.
-
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
-
High School diploma/GED equivalent required.
-
Must be 18 years of age or older. Physical Demands
-
Continual standing and walking during shift.
-
Continual talking in person or on the phone during shift.
-
Must be able to occasionally lift up to 50 lbs.
-
Will occasionally encounter commercial cleaning products during shift.
-
Our team players and members are our top priority! That’s why we are following super-strict safety and cleaning protocols. · Mask up! All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates. · Squeaky Clean! We’ve always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19. · Social Fitnessing! We offer a touch-less check in for our members and promote keeping a safe distance between all. · Need a day off? Full time employees have paid leave to take a break!
You've read the whole posting — now see how you match it.