Call Center Representative- Pharmacy Technician (Onsite)
Most applications go out cold — see where you stand first. No sign-up to start.
Don't just apply. Show up ready.
Olive works from this exact posting — no sign-up to start.
At a glance
Requirements
Credentials this posting asks for.
Job overview
Walgreens is hiring a Call Center Representative- Pharmacy Technician (Onsite). The role performs data entry and patient registration, resolves third‑party rejects, handles high‑volume customer inquiries, and uses pharmacy systems to obtain patient and drug information while working under direct supervision in accordance with state and federal regulations.
Key focus areas include Process new patient registration by entering data into the system, Handle patient prescription requests and enter refill orders, and Troubleshoot missing prescription information and interpret medical abbreviations.
Successful candidates bring High School Diploma Or GED, Must Be 18+, and Active Technician License Or Certification. Important skills include Data Entry, HIPAA Guidelines, Medical Abbreviations (SIG Codes), Troubleshooting, PC Skills, and Search Engines. Preferred (not required): Keyboarding, Customer Service, Spanish, and English.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
1841938BR
Title:
Call Center Representative- Pharmacy Technician (Onsite)
Job Description:
Job Summary:
In accordance with state and federal regulations, performs data entry and patient registration. Responsible for resolution of third party rejects and responding to high volume customer inquiries, working under direct supervision. Follows standard operating procedures and performs duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information. Duties may vary based on assigned department.
Job Responsibilities:
-
Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.
-
Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.
-
Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects.
-
Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate.
-
Must obtain active technician license or certification within the first 90 days, and maintain an active technician license or certification.
About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
#VHDEI
Auto req ID:
1841938BR
External Basic Qualifications:
-
High School Diploma or GED.
-
Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line).
-
Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.
-
Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).
-
Communicate effectively in writing and verbally.
-
18 years of age or older.
Work Location Address:
2900 NORTH COMMERCE PARKWAY,MIRAMAR,FL 33025
Job Function:
Customer Contact Center
Preferred Qualifications:
-
At least one year of pharmacy technician experience in a retail or call center environment.
-
At least 18 months experience as a pharmacy technician with a certificate/registration by state as granted by the state Board of Pharmacy or nationally recognized certification agency.
-
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
-
Intermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formatting documents).
-
Fluency in Spanish and English
We will consider employment of qualified applicants with arrest and conviction records.
The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Company Indicator:
Walgreens
Common Location:
2900 NORTH COMMERCE PARKWAY,MIRAMAR,FL,33025-03959-04580-2
Max Rate:
22
Start Rate:
16.5
Pay Grade ID:
PROCS-TECH1
Pay Type:
Hourly
You've read the whole posting — now see how you match it.