Brokerage Operations Specialist
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At a glance
Job overview
Forward Air is hiring a Brokerage Operations Specialist. Forward Air is seeking a Brokerage Operations Specialist to manage new and existing accounts, focusing on rate negotiation and building long-term business relationships. This role requires exceptional customer service and problem-solving skills to meet customer needs and expectations. The specialist will report to the Logistics Manager and contribute to finding, developing, and utilizing service-focused methods for operational profitability.
Key focus areas include Manage new and existing accounts, Negotiate rates with carriers, and Build long term business relationships.
Successful candidates bring Freight Brokerage Experience, Flexible To Work Weekends And Overtime As Needed, and Must Be 18 Or Older. Important skills include Rate Negotiation, Long Term Business Relationships, Customer Service, Problem Solving, Negotiating With Carriers, and Working With All Levels. Preferred (not required): Knowledge Of Major Cities/Airport Locations In The Continental US.
Skills & qualifications
Skills
Qualifications
Full job description
Position: Brokerage Operations Specialist
Pay Rate: $60k per year
Schedule: Mon - Fri 8am - 5pm
JOB DESCRIPTION:
Forward Air is looking for a Brokerage Operations Specialist . The Broker Operations Specialist will be responsible for managing new and existing accounts, rate negotiation with the ability to build long term business relationships. They will use exceptional customer service and problem solving skills to manage all the customers’ needs and expectations. This person will be a key member of the team, reporting to the Logistics Manager. The position is responsible for effectively and efficiently finding, developing, improving and utilizing service focused methods for moving and protecting the profitability of the operations
Job Requirements:
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Freight brokerage experience required.
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Ability to negotiating with carriers
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Excellent problem solving skills
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Customer service experience
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Ability to work with all levels - Operations and/or sales
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Ability to develop long-term business relationships.
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Excellent Computer skills
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Excellent written and verbal communication skills
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Some college coursework is preferred, but not required.
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Knowledge of major cities/airport locations in the continental US
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Willing to work Saturdays
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Other duties as assigned
Qualifications:
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Excellent communication and problem solving skills
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Strong team player that thrives in a fast-paced environment
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Must be flexible to work weekends and overtime as needed
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Forklift and general freight handling knowledge is a plus
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General computer skills - Microsoft Office, Outlook, AS400
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Must be 18 or older
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About Us
About the Team
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