Olive Jobs
Kroger Family of Companies logo

WINE STEWARD

Kroger Family of Companies

La Jolla, CAJob$24.57/hrTracked 1mo agoSeen in employer's feed 4 days ago
Evaluate my fit

Most applications go out cold — see where you stand first. No sign-up to start.

Don't just apply. Show up ready.

Olive works from this exact posting — no sign-up to start.

Evaluate your fitSee where you stand — strengths, gaps, and what to fix first.Get started →Tailor your résuméRewritten against this posting, with a diff of every change.Get started →Practice the interviewA voice mock interview built from this job description.Get started →

At a glance

Compensation
$24.57/hr
Location
La Jolla, CA
Work Authorization
Not specified

Job overview

Kroger Family of Companies is hiring a WINE STEWARD. The Wine Steward creates an outstanding customer experience by providing exceptional service and maintaining a safe, clean environment. This role assists the department manager in achieving sales and profit goals, monitors quality assurance standards, and encourages excellent customer service in line with the company's core values.

Key focus areas include Promote trust and respect among associates, Create an environment that enables customers to feel welcome, important and appreciated, and Gain and maintain knowledge of products sold within the department.

Successful candidates bring Experience Working With Wine And Beer, Retail Experience, and High School Education Or Equivalent. Important skills include Second Language, Knowledge Of Imported And Domestic Wine Varieties, Knowledge Of Industry Trends In Specialty Wines And Beers, Ability To Handle Stressful Situations, Effective Communication Skills, and Knowledge Of Basic Math. Preferred (not required): Promote Trust And Respect, Product Knowledge, Offer Product Samples, and Inform Customers Of Wine Specials.

Skills & qualifications

RequiredNice to have

Skills

Second LanguageKnowledge of Imported and Domestic Wine VarietiesKnowledge of Industry Trends in Specialty Wines and BeersAbility to Handle Stressful SituationsEffective Communication SkillsKnowledge of Basic MathPromote Trust and RespectProduct KnowledgeOffer Product SamplesInform Customers of Wine SpecialsRecommend Wine ItemsAssist With Wine PairingCollaborate With Store ChefStay Current With AdsEnsure Proper TemperaturesReinforce Safety ProgramsPractice Preventive MaintenanceNotify Management of AccidentsReport Safety Risk

Qualifications

Experience Working With Wine and BeerRetail ExperienceHigh School Education or EquivalentMust Be 21 Years of AgePass Wine Test Once Employed

Full job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

RESPONSIBILITIES

  • Promote trust and respect among associates

  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store

  • Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products

  • Offer product samples, consistent with company guidelines and applicable laws, to help customers discover new items or products inquire about

  • Inform customers of wine specials

  • Provide customers with products that they have requested

  • Recommend wine items to customers to ensure they get the products they want and need

  • Assist customers with pairing of wine and other items such as meat, cheeses, desserts

  • Collaborate with store chef for wine tastings and other programs featuring wines

  • Stay current with present, future, seasonal and special ads

  • Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained

  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management

  • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair

  • Notify management of customer or employee accidents

  • Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud

  • Must be able to perform the essential functions of this position with or without reasonable accommodation

QUALIFICATIONS

  • Second language (speaking, reading and/or writing)

  • Knowledge of imported and domestic varieties, the flavor profiles and how they are made

  • Knowledge of industry trends in specialty wines and beers as they relate to the consumer

  • Experience working with wine and beer

  • Retail experience

  • Second language (speaking, reading and/or writing)

  • High school education or equivalent

  • Must be 21 years of age

  • Ability to handle stressful situations

  • Effective communication skills

  • Knowledge of basic math

  • Pass wine test once employed

$24.57 - $24.57 per hour

You've read the whole posting — now see how you match it.

Evaluate my fit