Parts Counter Representative

Job Title: Parts Counter RepresentativeJob Description

The Parts Counter Representative supports the parts department by helping customers and technicians identify, locate, and receive the correct automotive parts. This role combines customer service, inventory support, and coordination with internal staff to ensure efficient parts operations and a positive experience for everyone who visits or contacts the dealership.

Responsibilities

• Assist customers in identifying and selecting the appropriate parts for their vehicles, both in person and over the phone.

• Provide technicians with accurate and timely parts needed to service customer vehicles.

• Collaborate with the parts manager to locate and source parts that are not currently in stock.

• Place and track orders for parts and clearly communicate order status and delivery timelines to customers.

• Notify customers promptly when ordered parts arrive and are ready for pickup or installation.

• Serve as a backup to the stocking clerk when needed, supporting stocking, organizing, and maintaining the parts inventory and stockroom.

• Communicate with staff, technicians, and customers in a friendly, professional, and helpful manner.

• Use Microsoft Office to manage basic documentation, communication, and parts-related information.

• Support a clean, organized, and efficient parts counter and stockroom environment.

Essential Skills

• 1–2 years of experience in shipping and receiving or entry-level retail automotive parts.

• Strong customer service skills with the ability to interact professionally and courteously with customers and internal staff.

• Proficiency in Microsoft Office applications.

• Ability to work accurately with part numbers and descriptions to ensure correct parts selection.

• Basic understanding of automotive parts and dealership operations.

• Effective verbal communication skills and a friendly, professional demeanor.

Additional Skills & Qualifications

• 1–2 years of Ford and/or dealership experience is a plus.

• Familiarity with DealerBuilt or similar dealership management software is a plus.

• Willingness to learn and openness to training for the right individual.

• Experience working in a parts department, dealership, or stockroom environment is beneficial.

• Interest in long-term growth within a dealership setting and willingness to take on new responsibilities over time.

Work Environment

This role is based in the parts department, working alongside the parts manager and several team members who support the parts counter and stockroom. The position is a first-shift role with hours from Monday to Friday, 8:00 a.m. to 4:30 p.m. The environment is collaborative and customer-focused, with regular interaction with technicians, service staff, and customers. The company offers a stable position with room for growth into other areas of the dealership over time. The work is primarily performed at the parts counter and in the stockroom, requiring attention to detail, organization, and consistent, professional communication.

Job Type & Location

This is a Contract to Hire position based out of Willow Grove, PA.

Pay and Benefits

The pay range for this position is $18.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Willow Grove,PA.

Application Deadline

This position is anticipated to close on Aug 24, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.