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Full Time Evening Shift Leader 2:00 PM - 10:00 PM

Planet Fitness

Seven Corners, VAFull-timeNo compensation foundPosted 3w agoVerified open 1w ago
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At a glance

Compensation
No compensation found
Location
Seven Corners, VA
Schedule
Full-time
Work Authorization
Not specified

Job overview

Planet Fitness is hiring a Full Time Evening Shift Leader 2:00 PM - 10:00 PM. The Full Time Evening Shift Leader at Planet Fitness in Falls Church, VA creates a positive member experience by delivering superior customer service, handling front‑desk duties, assisting with member sign‑ups and tours, maintaining club cleanliness, and supporting team training. The role requires a high school diploma, reliable attendance, and a passion for fitness.

Key focus areas include Greet members, prospective members and guests, providing exceptional customer service., Answer phones in a friendly manner and assist callers with various questions., and Check members into the system and process new member sign‑ups..

Important skills include Punctuality, Reliability, Exceptional Customer Service, Strong Listening, Empathy, and Problem Solving. Preferred (not required): Customer Service, Basic Computer Proficiency, Fitness Passion, and Upbeat Attitude.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceBasic Computer ProficiencyFitness PassionUpbeat AttitudePunctualityReliabilityExceptional Customer ServiceStrong ListeningEmpathyProblem SolvingDiplomacyPhone Communication

Qualifications

High School Diploma/GED EquivalentMust Be 18+

Benefits

Paid Time Off
Medical Insurance
401(k) Match

Full job description

The Full Time Evening Shift Leader (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.

  • Handle all front desk related activities including:

  • Answer phones in a friendly manner and assist callers with a variety of questions.

  • Check members into the system.

  • New member sign-up.

  • Take prospective members on tours.

  • Facilitate needed updates to member’s accounts.

  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

  • Assist in maintaining the neatness and cleanliness of the club.

  • Ability to work well individually and as part of a team.

  • Assist management with training new hires.

  • Clean equipment and areas of the facility.

  • Active enforcement of all Planet Fitness Policies.

  • Promote and sign up new members for PE@PF

  • Promote and sign up new members for Planet of Triumphs. Qualifications/Requirements

  • Customer service background preferred.

  • Basic computer proficiency.

  • A passion for fitness and health.

  • Upbeat and positive attitude!

  • Punctuality and reliability is a must.

  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

  • Strong listener with the ability to empathize and problem solve.

  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.

  • High School diploma/GED equivalent required.

  • Must be 18 years of age or older. Physical Demands

  • Continual standing and walking during shift.

  • Continual talking in person or on the phone during shift.

  • Must be able to occassionally lift up to 50 lbs.

  • Will occasionally encounter toxic chemicals during shift. Company provides a full benefits package, including PTO, health insurance and 401K.

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