ERP Support Specialist – Warehouse to Ship Workstream Lead
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Job overview
Insight Global is hiring an ERP Support Specialist – Warehouse to Ship Workstream Lead. The ERP Support Specialist – Warehouse to Ship Workstream Lead will become a subject matter expert on the new ERP system, supporting the project manager and team by identifying, tracking, and escalating issues, facilitating problem solving, and participating in design, configuration, testing, and go‑live activities. After implementation, they will provide ongoing business support, training, and ensure system functionality.
Key focus areas include Collaborate with Project Manager and team to assign and achieve project goals within resource plans, Organize workloads and project assignments; train, motivate, and evaluate assigned staff, and Identify, track, and escalate issues while facilitating problem solving among project team members.
Important skills include Enterprise Systems, Warehousing, Material Flow And Tracing, Automating Processes, Training End Users, and Lead And Solve Problems. Preferred (not required): Training And Presenting, Active Listening, Coachable, and English.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
A major client of Insight Global is implementing an updated Enterprise Resource Planning (ERP) system. As a Workstream Lead – Warehouse to Ship you will be part of the team that implements this system. You will be responsible for learning and becoming a subject matter expert who is able to support the project manager and team in driving the project forward to complete deliverables and tasks. You will need to identify, track and escalate issues; facilitate project team members in problem solving, participate in ERP process design sessions, the configuration, testing and go live, as well as training the key users at the different areas of the organization. After the system implementation, Workstream Lead will be responsible for supporting the business, providing training, and ensure the system is functioning as intended.
Primary Position Responsibilities:
Collaborate with Project Manager and team to assign and achieve project goals within available resource plans and organize workloads and project assignments; train, motivate and evaluate assigned staff. In collaboration with Project Manager, it reviews progress and directs changes as needed.
Knowledge and experience with enterprise systems, specializing in warehousing
Knowledge and experience with material flow and tracing
Ability to ask users about their processes and how they could be automated and improved
Ability to train end users of varied positions and levels of technical ability
Ability to lead and solve problems
Attention to detail and follow through
Ability and willingness to occasionally work outside of regular office hours
Understanding of how changes will impact the end user(s)
Ability to work independently within a matrixed organization / with vendors / an international environment
Ability to professionally handle multiple tasks / changing priorities
Excellent analytical skills / ability to make decisions based on data
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
A bachelor’s degree and/or 5 or more years’ experience in a manufacturing environment
Minimum 2 years of experience utilizing an ERP/MRP System
General understanding of how to navigate and best use ERP/MRP systems
Their system is QAD but that is not required
Experience in Training and Presenting
Active listening and ability to be coachable Knowledge of QAD (ERP) is a plus
Fluency in English, and Spanish
Applicable Certifications
Prior experience supporting the implementation of an ERP
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