Customer Service Representative
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At a glance
Job overview
Taylor is hiring a Customer Service Representative. Taylor Corporation’s Precision Press division seeks a Customer Service Representative at its North Mankato, MN facility to assist the sales team and support customers with promotional print products, providing world‑class service and fostering relationships.
Key focus areas include Provide world‑class experience for customers by answering product questions, resolving order inconsistencies, and coordinating with internal departments, Communicate with customers via phone, email, or virtual meetings, and Identify opportunities to increase sales using suggestive selling techniques and recommending additional products or services.
Important skills include Problem Solving, Multi-Tasking, Time Management, and Communication. Preferred (not required): Detail-Oriented Mindset.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Come Work w ith Us!
Taylor is proud to now offer “ DailyPay ”. With “ DailyPay ”, you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/
Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul.
Ready to build a career? It’s time to look at Taylor.
Your Opportunity: Precision Press, a division of Taylor Corporation, is looking for a Customer Service Representative in our North Mankato-MN facility! In this position, you will be assisting our Sales team and helping our customers with their promotional print products!
Your Responsibilities:
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Provide a world-class experience for our customers by answering product questions, resolving order inconsistencies and coordinating with internal departments
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Communicate with customers via phone, email, or virtual meetings
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Identify opportunities to increase sales by utilizing suggestive selling techniques, recommending additional products or services, and supporting customer growth initiatives
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Develop and maintain strong customer relationships through proactive communication, follow-up, and exceptional service to drive customer loyalty and repeat business
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Collaborate closely with the sales team to support key accounts and territories, provide account updates, and assist with customer retention and business development efforts
Your Shift:
- Monday - Friday, 8:00AM - 5:00PM
You Must Have:
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Strong problem-solving skills with the ability to think creatively and make sound decisions in a fast-paced environment
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Excellent multi-tasking, prioritization, and time management abilities
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Strong verbal and written communication skills with the ability to effectively interact with customers, colleagues, and leadership through phone, email, or face-to-face interactions
We Also Prefer:
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Detail-orientated mindset
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High school diploma or equivalent in related experience (customer service, account management, sales)
The anticipated hourly range for this position is $19 - 22. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employees.
About Taylor Corporation
One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands.
With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.
The Employer retains the right to change or assign other duties to this position.
_Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. _
Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.
Taylor Corporation is a dynamic, diversified company with big plans for the future – and your career. Join more than a company – become part of a family.
Imagine a company whose core purpose is to create opportunity and security for its employees. That’s us, that’s Taylor.
If you’re ready for something bigger – more challenge, more variety, more pathways for professional growth – we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.
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