Bilingual Customer Experience Associate

Insight Global

Indiantown, FLJobPosted 2mo agoSeen in employer's feed 3 days ago

Indiantown, FLJobNo compensation foundPosted 2mo agoSeen in employer's feed 3 days ago

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At a glance

Compensation

No compensation found

Location

Indiantown, FL

Work Authorization

Not specified

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Job overview

Insight Global is hiring a Bilingual Customer Experience Associate. The Bilingual Customer Experience Associate provides exceptional customer service by assisting customers with account changes, payments, equipment returns, billing questions, and basic troubleshooting. This role involves interactions via in-person, phone, and chat, focusing on delivering a positive customer experience through effective communication, problem-solving, and professionalism.

Key focus areas include Assist customers with account inquiries, payments, service changes, and equipment returns., Support customers through phone, chat, and in-person interactions., and Resolve billing questions and basic technical issues..

Successful candidates bring 2+ Years Of Customer Service Experience, High School Diploma Or Equivalent, and Reliable Attendance And Punctuality. Important skills include Communication, Problem-Solving, Multitasking, Multiple Computer Systems, Multiple Applications, and Professionalism.

Skills & qualifications

RequiredNice to have

Skills

CommunicationProblem-SolvingMultitaskingMultiple Computer SystemsMultiple ApplicationsProfessionalismEmpathyEnglishSpanish

Qualifications

2+ Years of Customer Service ExperienceHigh School Diploma or EquivalentReliable Attendance and Punctuality

Full job description

Job Description

Provide exceptional customer service by assisting customers with account changes, payments, equipment returns, billing questions, and basic troubleshooting via in-person interactions, phone, and chat. Deliver a positive customer experience through effective communication, problem-solving, and professionalism.

Key Responsibilities

-Assist customers with account inquiries, payments, service changes, and equipment returns.

-Support customers through phone, chat, and in-person interactions.

-Resolve billing questions and basic technical issues.

-Escalate customer concerns when appropriate.

-Maintain a professional, customer-focused approach in a fast-paced environment.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

-2+ years of customer service experience.

-Strong communication, problem-solving, and multitasking skills.

-Comfortable using multiple computer systems and applications.

-Ability to handle difficult customer situations with professionalism and empathy.

-Reliable attendance and punctuality.

-High School Diploma or equivalent required.

-Bilingual English/Spanish is a plus.

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