Solution Engineer

ROLE SUMMARY The Solution Engineer is the technical bridge between Gilytics’ engineering and GIS data teams and its customer-facing functions (Sales, Business Development, Customer Success). This role turns Pathfinder’s technical capabilities into compelling, working demonstrations and trusted technical guidance for prospects and clients, covering everything from pre-sales proof-of-concepts to live technical support and customer onboarding.

EDUCATION Required: Education in Geographic Information Systems, Geomatics, Geospatial Science, Environmental Engineering, or a similar technical/scientific field.

EXPERIENCE Required: 3+ years of practical experience applying GIS to land, environmental, or infrastructure management; 2+ years in a customer-facing role; demonstrable experience writing technical documentation in English; conversational English proficiency. Desirable: Experience in teaching or technical training activities; 2+ years working with international customers in an English-speaking context; German, Spanish, or other languages are a plus.

KEY RESPONSIBILITIES

• Become a deep expert in the Pathfinder solution and its application across customer use cases
• Communicate Pathfinder’s capabilities clearly and persuasively in the context of user needs
• Prepare and run demo projects that showcase Pathfinder’s workflows and applications
• Prepare technical documentation and contribute content for sales and marketing materials
• Prepare technical offers and responses for public tenders
• Provide technical support, including live support to customers
• Manage and triage customer technical requests to help prioritise the product roadmap
• Design and deliver customer onboarding and training activities
• Perform holistic testing of the solution ahead of releases and client deployments

🤖 AI & AUTOMATION, EXPECTED CONTRIBUTIONS At Gilytics, every role is expected to actively adopt AI and automation tools to improve quality, speed, and impact. Below are the specific AI/automation expectations for this position.

• Use AI tools to accelerate the build of demo projects, PoCs, and tender responses
• Leverage AI writing assistants to draft and translate technical documentation and proposals
• Use AI-assisted support/triage tools to manage, categorise, and prioritise incoming customer technical requests
• Incorporate AI-assisted testing tools into holistic solution QA to catch issues before they reach clients

WHAT WE OFFER

• A real, high-impact role from day one — you’ll work directly with leadership (CEO, CTO, GIS Data Lead) on a platform already trusted by major utilities and infrastructure clients

• An AI-native workplace, Microsoft Copilot, GitHub Copilot, and other AI tools are built into how we work from day one, not bolted on later

• Remote-first, flexible-hours culture, core hours are 10:00–15:00 CET, with full flexibility outside that window; we trust people to manage their time as professionals

• A small, multicultural team spanning Spain, Switzerland, LATAM, and Canada, where your work is visible and your voice matters

• Structured onboarding with a clear 90-day plan,no sink-or-swim, no guessing what success looks like

• Learning & development support tied to your own competence plan, including certifications and AI tooling upskilling

• Company equipment provided (laptop and the tools you need to do your job well)

• Vacation entitlement and leave terms in line with applicable local labour law

• Compensation: competitive and benchmarked to role, experience, and location GILYTICS VALUES ALIGNMENT

• Clients: Every decision we make must create measurable value for the people using Pathfinder. We earn trust through integrity, not just delivery.

• Excellence: Good enough is not good enough. Every piece of work reflects our standards — quality in a B2B SaaS product is not optional, it is the product.

• Innovation: We challenge the status quo and act without waiting. We anticipate, move ahead, and take initiative even when the path is not fully defined.

• Humility: We ask questions, stay open to being wrong, and learn from errors. We update our views when we encounter better evidence.