Front Office Agent - Front Office - Full-Time
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At a glance
Job overview
Hyatt is hiring a Front Office Agent - Front Office - Full-Time. A Front Office Agent greets guests, ensures they feel welcome, and engages with them using active listening to understand their needs and preferences throughout their stay, while also handling creative problem solving and encouraging repeat visits.
Key focus areas include Greet guests on arrival and make them feel welcome, Engage with guests using active listening to understand needs, and Demonstrate creative problem solving throughout guest stay.
Important skills include Active Listening, Creative Problem Solving, Communication Skills, Detail Oriented, Comfortable With Technology, and Basic Financial Transactions.
Skills & qualifications
Skills
Qualifications
Full job description
Description:
A Front Office Agent is responsible for greeting guests on arrival and making them feel welcome and comfortable during their stay. A Front Office Agent's priority at all times is to engage with guests in a caring and positive manner, using active listening skills to understand the needs and wants of guests – wherever possible, getting to know them and their preferences on a personal level. A Front Desk Agent is a key contact person and resource for guests throughout their stay and should demonstrate creative problem solving. A Front Desk Agent also plays the important role of ensuring that departure motivates guests to come back to the hotel at the earliest opportunity.
Front Desk Agents should possess strong communication skills, be detail oriented, comfortable with technology and confident in basic financial transactions. If you have worked at other Hotels as a front desk agent or you have an interest in Front Desk Agent jobs, we'd love to hear from you!
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.
90 Day Probationary Rate: $25.90 per hour
Hourly Rate: $30.47 per hour
This is not your typical career opportunity. This is the Hyatt Touch.
“All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.”
Qualifications:
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A true desire to satisfy the needs of others in a fast-paced environment.
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Refined verbal and written communication skills
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Ability to stand for long periods of time.
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Must be able to provide full availability including overnight, weekends, and holidays.
Primary Location: US-HI-Lahaina
Organization: Hyatt Regency Maui Resort and Spa
Pay Basis: Hourly
Job Level: Full-time
Job: Front Office
Req ID: LAH004660
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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