Call Center Representative
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At a glance
Requirements
Credentials this posting asks for.
Job overview
University of Vermont Health is hiring a Call Center Representative. Call Center Representatives provide front-line customer service to patients, staff, providers and other members of the UVM Health Network, handling calls for multiple medical centers, using independent judgment to connect callers to the appropriate person within required timeframes.
Key focus areas include Provide front-line customer service to callers, Assess callers' needs and redirect calls, and Give required information or connect to staff.
Skills & qualifications
Qualifications
Full job description
Call Center Representative
Job Details
Job Ref:
R0086742
Category:
Support Services
Employment Type:
Part-Time
Health Care Partner:
University of Vermont Medical Center
Location:
40 IDX Dr, South Burlington, VT 05403
Department:
Call Center
Job Type:
Regular
Primary Shift:
Day/Eve
Hours:
7:00 AM - 3:00 PM
Hours per Week:
20
Weekend Needs:
Every
Pay Rate:
$21.84 - $31.79 per hour
This is a bargaining union position.
This role is on-site in South Burlington and not a remote position. This position is scheduled for 20 hours/week, shifts begin at 7:00am. Saturday and Sunday are required.
Call Center Representatives provide front-line customer service to patients, staff, providers and other members of the UVM Health Network community. The Call Center is a central hub for calls to UVM Medical Center, Porter Medical Center, and Central Vermont Medical Center. Call Center Representatives assess callers’ needs, and either redirect calls, give the required information, or complete the connection to another staff member or provider. They use independent judgment, and a variety of resources/applications, to locate the appropriate protocol or to act when a protocol is not readily available or established. Call Center Representatives impact patient safety by accurately connecting every caller to the right person in the appropriate timeframe. They must prioritize multiple simultaneous tasks. They are a key resource for facilitating communication for patient care. Each member of the Call Center team contributes to a reliable system of communication for over five thousand calls each day. This position is on-site and is not eligible for telecommuting.
Education:
- Associate Degree or equivalent education.
Experience:
- Demonstrated customer service in a medical, fast-paced retail, or other business environment.
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