Seasonal Benefits Specialist (Call Center)
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At a glance
Requirements
Credentials this posting asks for.
Job overview
OneSource Virtual is hiring a Seasonal Benefits Specialist (Call Center). OneSource Virtual seeks a seasonal Benefits Specialist to support the Employee Services Team using Workday, case management, and contact‑center technologies. The role involves processing benefit changes, counseling employees, reconciling carrier invoices, and delivering professional service to internal and external customers during a flexible 7 am‑7 pm Central schedule.
Key focus areas include Provide professional and timely service to internal and external customers, Process benefit‑related changes such as life‑status and address updates, and Resolve benefit administration service issues with internal staff and outside vendors.
Important skills include Benefits Administration, Customer Service, Case Management, Knowledge Base, Computer Multitasking, and Microsoft Office. Preferred (not required): Workday, Contact Center Technologies, Benefit Administration, and Help Desk.
Skills & qualifications
Skills
Qualifications
Full job description
OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions — all in one place.
** We have seasonal positions starting in August/Sept, lasting through at least December. You must be flexible between 7am and 7pm Central time. Bilingual candidates (Spanish and French) preferred.
Summary
The Benefits Specialist is responsible for supporting the Employee Services Team and utilizing Workday, case management, knowledge base, and contact center technologies and processes. The service team's functional areas of support are benefit Administration, Help Desk, and/or Workforce Administration.
Responsibilities
- Provides professional and timely service to internal and external customers
- Processes benefit-related changes such as life-status changes, address changes, etc.
- Resolves benefit administration service issues with internal staff and outside Vendors
- Counsels employees regarding benefit programs, including plan features, procedures, eligibility, and premium information
- Performs monthly reconciliation of Carrier invoices to report to customers
Competencies
- Effective communication skills via telephone, email, and in-person
- Must be willing to adapt and display a positive attitude
- Ability to work independently and as part of a team
- Must value and promote team spirit, have an outstanding interpersonal skill set, and exhibit professionalism within the workplace
- Maintain punctuality and adherence to the set schedule with extra hours as needed
- Analytical skills, strong research, and follow-up skills
- Ability to multitask
Qualifications
Education/Certification Requirements
- Bachelor's degree
Required
- 2-5 years of related benefits experience and/or training
- Customer Service experience is a must
- Must have knowledge of group life and health; knowledge of federal regulations such as Section 125, ERISA, and COBRA
- Must be able to cope in a fast-paced, demanding environment and manage sensitive, confidential issues.
- Professional communication skills
- Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc.)
Preferred
- Bachelor’s degree preferred
- Bilingual in Spanish or French
#LI-REMOTE
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration , and hard work. As an organization experienc ing routine strategic growth, we are always on the lookout for intelligent, talented , and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility , and professional development with opportunities of all kinds.
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