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Director of Customer Success

Pixalate, Inc.

New York, NYHybridFull-timeNo compensation foundTracked 1mo agoSeen in employer's feed 2 days ago
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At a glance

Compensation
No compensation found
Location
New York, NYHybrid
Schedule
Full-time
Work Authorization
US work authorization required

Requirements

Credentials this posting asks for.

Bachelor's degree

Job overview

Pixalate, Inc. is hiring a Director of Customer Success. The Director of Customer Success will advise executive leadership on strategies to grow and retain Pixalate’s customers and partners, and serve as a leader for the Customer Success team. This role involves establishing and maintaining active client relationships through consistent engagement, demonstrating deep market knowledge and programmatic expertise. The ideal candidate is dynamic, data-driven, and charismatic.

Key focus areas include Work with the executive team in setting a strategy to drive customer engagement, growth, and retention with a focus on churn reduction and client advocacy, Own and manage key client relationships across Pixalate’s client roster, particularly those operating in the programmatic ecosystem such as major sell-side platforms (“SSPs”), demand-side platforms (“DSPs”), ad exchanges, agencies, and publishers, and Guide the customer to achieve their business goals and to address concerns when it comes to ad fraud prevention and privacy compliance.

Successful candidates bring BA/BS Degree In Technical, Business, Or Related Fields Or Equivalent Experience, 4+ Years Client-Facing Customer Success Experience, and 4+ Years Technical Account Management Experience. Important skills include Customer Engagement Strategies, Client Advocacy, Programmatic Ecosystem, Ad Fraud Prevention, Privacy Compliance, and Monitoring Customer Engagement Metrics. Preferred (not required): Data-Driven Approach.

Skills & qualifications

RequiredNice to have

Skills

Customer Engagement StrategiesClient AdvocacyProgrammatic EcosystemAd Fraud PreventionPrivacy ComplianceMonitoring Customer Engagement MetricsTeam KPIsAccount Health MonitoringCompetitive Landscape AnalysisIndustry DevelopmentsIndustry StandardsUpsell StrategiesCross-Sell StrategiesInvalid Traffic (IVT)ViewabilityProgrammatic Digital AdvertisingDigital Advertising ChannelsROI RecommendationsOperational Client RecommendationsExpert Communication SkillsC-Level Customer ConversationsDigital Media Ecosystem TerminologyAd Operations ToolsAd Operations PracticesCampaign OptimizationJavaScriptTaggingCookieMacrosData-Driven Approach

Qualifications

BA/BS Degree in Technical, Business, or Related Fields or Equivalent Experience4+ Years Client-Facing Customer Success Experience4+ Years Technical Account Management Experience4+ Years Technical Sales ExperienceExperience at SSPs, DSPs, Exchanges, Advertisers, Agencies, Publishers, Ad Networks, or Other Digital Advertising Technology VendorsAdvanced Experience in Creating Strategies, Guidelines, and Objectives to Drive Customer Engagement, Growth, and RetentionExperience Leading a High-Performing Customer Success Team With Proven Performance and Revenue Goal AchievementsU.S.-Based Applicant

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Parental Leave
Paid Time Off
401(k) Match

Full job description

Director, Customer Success

Employment Type: Full-Time

Location: Hybrid in VA or NY (U.S.-Based Applicants Only)

ABOUT THE ROLE

We are looking for a dynamic, data-driven, and charismatic candidate to fill our Director of Customer Success in the East Coast. Successful candidates will advise executive leadership on strategies to grow and retain Pixalate’s customers and partners, as well as serve as a leader for other members of the Customer Success team. This candidate will also establish and maintain active relationships with clients through regular and consistent engagement, demonstrating deep market knowledge and programmatic expertise.

RESPONSIBILITIES

  • Work with the executive team in setting a strategy to drive customer engagement, growth, and retention with a focus on churn reduction and client advocacy.

  • Own and manage key client relationships across Pixalate’s client roster, particularly those operating in the programmatic ecosystem such as major sell-side platforms (“SSPs”), demand-side platforms (“DSPs”), ad exchanges, agencies, and publishers.

  • Guide the customer to achieve their business goals and to address concerns when it comes to ad fraud prevention and privacy compliance.

  • Employ a data-driven approach to monitoring customer engagement metrics, team KPIs, and account health to identify risk and to take decisive next steps..

  • Understand the competitive landscape, new industry developments, and standards

  • Collaborate with other teams including Sales and Marketing to create and optimize strategies for upsell and cross-sell opportunities.

QUALIFICATIONS

  • BA/BS degree in technical, business, or other related fields (or equivalent experience)

  • 4+ years experience in client-facing customer success, technical account management, and/or technical sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks, or other digital advertising technology vendors

  • Advanced experience in creating strategies, guidelines, and objectives to drive customer engagement, growth, and retention

  • How to lead a high-performing customer success team with proven performance and revenue goal achievements

  • Understand Invalid Traffic (IVT) and viewability in the context of digital advertising

  • Expertly understand the programmatic digital advertising to communicate client requests to Pixalate’s technical teams and to provide client guidance

  • Differences and similarities among digital advertising channels (e.g., desktop, mobile web, in-app mobile, and OTT/CTV in the context of display, video, and native advertising).

  • How to translate insights from Pixalate’s product suite into ROI and operational client recommendations

  • Expert communication skills and the ability to hold C-level customer conversations that drive business opportunities.

  • Understanding of digital media ecosystem terminology and ad operations tools and practices (e.g., campaign optimization, javascript, tagging, cookie, macros, and platforms)

BENEFITS

Health & Wellbeing

  • Medical, dental, and vision insurance — 100% of employee premiums covered by Pixalate, 50% for dependents

  • Generous parental leave and maternity leave

  • Unlimited PTO

Financial

  • 401(k)

  • Employee referral bonus program

  • Monthly internet reimbursement

Work Style

  • Remote-first — work from the DC or NY metro area

  • Casual, flexible work environment

  • Annual team events

  • Clear path to sales leadership as Pixalate’s team grows

  • International and Domestic Travel

Pixalate is an online trust and safety platform that protects businesses, consumers and children from deceptive, fraudulent and non-compliant mobile, CTV apps and websites.

Our software and data have been used to unearth multiple high profile criminal and illegal surveillance cases including:

Our team of lawyers, data scientists, engineers, economists and researchers span globally with presence in California, New York, Washington DC , London and Singapore.

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