Front Office Assistant (Oral Surgery)

Description

The Front Office Assistant serves as a point of contact for patients and plays a key role in ensuring a smooth and welcoming experience. This individual manages patient check-in and check-out processes, presents patients with out-of-pocket treatment costs, helps patients understand their financial responsibilities, and answers the phone. The ideal candidate is organized, detail-oriented, and enjoys working in a fast-paced dental environment

Duties and Responsibilities

• Greet patients and visitors warmly and professionally.

• Answer phone calls and direct them appropriately.

• Schedule and confirm patient appointments.

• Efficiently check patients in and out.

• Verify patient information and insurance coverage.

• Collect and post payments accurately.

• Assist with patient paperwork and medical history updates.

• Document accurate notes and records in patient accounts.

• Manage communication with referring practices.

• Perform administrative office tasks using a computer and dental software.

• Maintain patient confidentiality in accordance with HIPAA regulations. Requirements

• 1+ years of dental or oral surgery front desk experience required.

• 1+ years of customer service experience preferred. We value a friendly, patient first attitude.

• Strong verbal and written communication skills.

• Basic understanding of dental insurance

• Proficiency with computer-based tasks.

• Professionalism, reliability, and a positive attitude.

• High school diploma or equivalent. Benefits Offered

• Medical, Dental, and Vision Insurance

• Life Insurance

• Long and Short-Term Disability

• Paid Time Off

• 401(k) with Company Match