Service Writer
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At a glance
Job overview
LandPro Equipment LLC is hiring a Service Writer. LandPro Equipment seeks a Service Writer in Batavia, NY to act as the liaison between customers and the service team, handling work orders, communication, and coordination to ensure equipment is serviced efficiently and customers stay informed.
Key focus areas include Deliver a high-quality, professional experience at every stage of the service process, Support customers by clearly communicating service needs, timelines, and updates, and Open, manage, and close work orders with accuracy and attention to detail.
Successful candidates bring Customer Service Experience, Administrative Experience, and Coordination Experience. Important skills include Customer Service, Communication, Organizational Skills, Basic Computer Skills, Administrative Coordination, and Basic Computer. Preferred (not required): Service Experience, Mechanical Knowledge, Professionalism, and Respect.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Service Writer
Batavia, NY (http://maps.google.com/maps?q=4540+W.+Saile+Dr.+Batavia+NY+USA+14020)
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Description
Why LandPro Equipment?
We’re proud to be a trusted John Deere dealer serving communities across New York, Ohio, and Pennsylvania but what sets us apart is how we show up every day.
Our goal is simple, to be the most respected dealership by living our PRO values: Professionalism, Respect, and Outstanding Service.
At LandPro Equipment, our team members aren’t just employees, they’rePROs.
A Day in the Life of a Service Writer
As aService Writer, you’re the connection between our customers and our service team.
A typical day includes welcoming customers, understanding their service needs, and making sure everything from work orders to communication with technician runs smoothly. You’ll keep customers informed, coordinate with your team, and help ensure equipment gets back up and running as quickly as possible.
Some days are fast-paced, others require problem-solving but every day gives you the opportunity to make a real impact.
Every day is different, but the goal is always the same: do the job right and take care of the customer.
What You’ll Do
As aService Writer, you will:
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deliver a high-quality, professional experience at every stage of the service process
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support customers by clearly communicating service needs, timelines, and updates
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open, manage, and close work orders with accuracy and attention to detail
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coordinate with technicians and parts teams to keep work moving efficiently
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build strong relationships with customers and coworkers through clear communication and respect
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help ensure customers leave confident in the service they received
What You Bring
You’ll be a great fit for thisService Writerrole if you:
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take pride in your work and want to grow your skills
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communicate clearly and stay organized, even in a fast-paced environment
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enjoy helping customers and solving problems
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work well as part of a team and support those around you
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care about doing the job right and delivering great service every time
What You Need to be aLandPro Service Writer:
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customer service, administrative, or coordination experience
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strong communication and organizational skills
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basic computer skills
It’s a Plus if You Have:
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experience in service, automotive, or equipment environments
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general understanding of mechanical and technical terms
What We Offer
At LandPro, we invest in helping you grow, not just do a job.
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$40,000 - $50,000 / Year
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Paid Time Off (PTO) that grows with you + Paid Holidays
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Medical, Dental, Vision, Life Insurance, and Short-Term Disability
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401K with Company Match + Access to Empeople
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Access to John Deere University + Earn While You Learn Program
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Employee Discount on Equipment & Parts
LandPro Equipment is an Equal Opportunity Employer. We are proud to recruit, hire, and promote without discrimination due to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law.;
Salary Description
$19-$24/HR
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