Receptionist - Family Medicine - Full Time

Trinity Health

Indianola, IAFull-timeNo compensation foundPosted 1mo agoChecked 1w ago

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At a glance

Compensation

No compensation found

Location

Indianola, IA

Schedule

Full-time

Work Authorization

Not specified

Requirements

Credentials this posting asks for.

Basic Life Support (BLS) For The Healthcare ProviderMandatory Reporter Abuse Training

Job overview

Trinity Health is hiring a Receptionist - Family Medicine - Full Time. The Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They manage front‑desk responsibilities including patient flow, scheduling, phone handling, insurance validation, data entry in the EHR, and collecting payments.

Key focus areas include Incorporate and demonstrate Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions., Perform patient check‑in and ensure admitting process is efficient and compliant with clinic and regulatory policies., and Answer phone calls and direct them appropriately..

Important skills include Interpersonal Skills, Professional Demeanor, Managing Patient Flow, Scheduling Appointments, Handling Phone Calls, and Validating Insurance Eligibility.

Skills & qualifications

RequiredNice to have

Skills

Interpersonal SkillsProfessional DemeanorManaging Patient FlowScheduling AppointmentsHandling Phone CallsValidating Insurance EligibilityEntering DemographicsEntering Insurance InformationElectronic Health RecordCollecting Time of Service PaymentsCollecting Past Due BalancesPatient Check-InAnswering Phone CallsObtaining Accurate Patient InformationObtaining Accurate Insurance InformationCollecting CopaysCollecting Deductible AmountsCopying Patient Access MaterialsScanning Patient Access MaterialsElectronic Medical RecordReading English LanguageWriting English LanguageUnderstanding English LanguageCommunicating EffectivelyMaintaining ConfidentialityHonestyIntegrityCaringInspiring OthersMotivating Others

Qualifications

High School Diploma or EquivalentBasic Life Support (BLS) for the Healthcare ProviderMandatory Reporter Abuse Training

Full job description

Employment Type: Full time Shift: Day Shift

Description: Job Title:

Clinic Receptionist

Job Description Summary:

The Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They are responsible for managing the front desk responsibilities including maintaining patient flow; scheduling appointments; appropriately handling phone calls; validating insurance eligibility; entering demographics, insurance, and other pertinent information in the Electronic Health Record and other various systems; and determining and collecting time of service payments and/or past due balances at the time of appointment.

Hours:

Full Time; 40 hours/week

A four-day workweek with 10-hour shifts is a potential option

Job Duties:

Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
Performs patient check-in at the time of visit and completes all steps necessary to ensure the admitting process is efficient and in compliance with all clinic and regulatory policies.
Answer phone calls and direct them appropriately.
Schedule appointments according to office guidelines.
Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

General Requirements:

High school diploma or equivalent required.
Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.
Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties.
Must maintain a high degree of confidentiality when dealing with patient information.
Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System’s circle of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

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