Onsite-IT Support Representative
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At a glance
Requirements
Credentials this posting asks for.
Job overview
YOH Services LLC is hiring an Onsite-IT Support Representative. Yoh's client in Florence, KY, is seeking an IT Support Representative for a contract opportunity. This role involves resolving Level 1/Level 2 incidents, fulfilling service requests, and provisioning and maintaining end-user computing equipment and network peripherals. The ideal candidate will have strong knowledge of Windows platforms and networking concepts.
Key focus areas include Resolve Level 1/Level 2 incidents and fulfill service requests for all end users, Provision and maintain all end-user computing equipment, software, and peripherals, and Provision and maintain network printers, conference room equipment, digital signs, and TVs.
Successful candidates bring High School Diploma Or Equivalent, 5+ Years IT Industry Experience, and Experience In Manufacturing Or Laboratory Facility. Important skills include Windows 10, Windows 11, TCP/IP Protocols, Customer Service, HP Printers, and Xerox Printers.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Experience Required
5 years
Minimum Education Required
High School Diploma/G.E.D.
Compensation
$7.25 / hourly
Hours Per Week
40
Number Of Positions
1
Work Schedule and Shift Requirements
First (Day)
Job Description
IT Support Representative
needed for a contract
opportunity with Yoh's client located in Florence, KY.
The Big Picture - Top Skills Should You Possess:
High School Diploma or equivalent
Five (5) plus years' experience in the IT industry
Strong knowledge of Windows platforms: Windows 10, Windows 11, & networking concepts such as TCP/IP protocols
Onsite; M-F; 8am - 5pm
Pay Range: $33 - $35/hr; depending on experience
What You'll Be Doing:
Resolves Level 1/Level 2 incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for all end users in accordance with service level targets while demonstrating the highest level of customer service
Provisions and maintains all end-user computing equipment, such as desktop/laptop hardware, software, and peripherals (monitors, headsets, docking stations) in accordance with IT operations policy and procedures
Provisions and maintains network printers, conference room equipment, digital signs, TVs, and other miscellaneous equipment.
Works with IT Endpoint Engineering team and IT Service Desk to pilot changes to image deployments involving Windows Operating system updates, patches, and hotfixes to end user computers
Works with IT Service Desk and Site Business Stakeholders to communicate planned IT maintenance requiring IT service outages, and unplanned Incident Response notifications
What You Need to Bring to the Table:
High School Diploma or equivalent
Five (5) plus years' experience in the IT industry
Strong knowledge of Windows platforms: Windows 10, Windows 11, & networking concepts such as TCP/IP protocols
Hands-on knowledge of HP, Xerox, Ricoh, Zebra printers and copiers
Experience working in a manufacturing or laboratory facility
Windows Server 2019, 2022
Mobile Device Management experience
Project Coordination experience
A+ certification or equivalent networking experience
Bonus Points! Otherwise Known As Preferred Qualifications:
Associate's Degree
Opportunity is Calling, Apply Now!
Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more here!
Estimated Min Rate: $24.50
Estimated Max Rate: $35.00
What's In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:
Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
Health Savings Account (HSA) (for employees working 20+ hours per week)
Life & Disability Insurance (for employees working 20+ hours per week)
MetLife Voluntary Benefits
Employee Assistance Program (EAP)
401K Retirement Savings Plan
Direct Deposit & weekly epayroll
Referral Bonus Programs
Certification and training opportunities
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to r ace, color, r eligion, s ex, s exual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities
to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.
Job Type
Full time
Benefits Offered
Not specified
Veteran Preference
No
Place of Work
On-site
Requisition ID
1643208
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