Patient Services Rep
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At a glance
Job overview
RWJBarnabas Health is hiring a Patient Services Rep. The Patient Services Representative works with physicians, managers, and staff to ensure patient satisfaction and efficient operations, handling check‑in/out, appointment scheduling, call triage, and clerical tasks while acting as a practice ambassador for safety and privacy.
Key focus areas include Perform patient check‑in and check‑out functions, Answer routine in‑person and telephone questions, and Execute basic clerical tasks such as copying, scanning, and faxing.
Successful candidates bring Must Be 18+, High School Graduate, and Current Driver’s License. Important skills include Communication, Attention to Detail, Multitasking, Independent Work, and Team Collaboration.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Patient Services RepReq #:0000248554
Category:Revenue Cycle and Patient Access
Status:Full-Time
Shift:Day
Facility:Barnabas Health Medical Group
Department:Neptune Primary Care
Pay Range:$20.63 - $25.71 per hour
Location:
3301 Route 66 Building B, Neptune, NJ 07753
Job Title: Patient Services Rep
Location: Barnabas Health Medical Group
Department Name: Neptune Primary Care
Req #: 0000248554
Status: Hourly
Shift: Day
Pay Range: $20.63 - $25.71 per hour
Pay Transparency:
The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.
Job Overview:
The Patient Service Representative (PSR) works with the practice physicians, manager, and support staff to ensure patient satisfaction and efficient operations. PSRs prepare for patient visits, triage practice calls, schedule patient appointments, and perform routine clerical tasks. The PSR acts as a practice ambassador, contributing to overall patient experience, safety, and privacy.
Qualifications:
Required:
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High School Diploma or General Education Degree (GED)
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Relevant experience and/or training, or equivalent combination of education and experience
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Demonstrates a clear understanding of the importance of patient satisfaction and safety
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Strong oral and written communication skills
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Attention to accuracy and detail
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Able to multitask and work under pressure
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Ability to work independently and in a team environment
Preferred:
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Associates Degree or Bachelor’s Degree
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Previous medical receptionist experience or background in general office
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Knowledge of medical terminology and electronic medical record (EMR) systems
Scheduling Requirements:
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Shift Working: Monday - Friday, 7:30am-4:00pm
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Day Shift
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Full-Time, 40 Hours Per Week
Essential Functions:
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Performs patient check-in and check-out functions
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Answers routine questions in person and over the telephone
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Performs basic clerical functions such as copying, scanning, faxing, sorting and distributing mail
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Creates and maintains health record information, files and organizes as needed
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Coordinates with insurance providers and handles pre-authorizations and certifications as necessary
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice.
Benefits and Perks:
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.
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Paid Time Off (PTO)
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Medical and Prescription Drug Insurance
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Dental and Vision Insurance
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Retirement Plans
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Short & Long Term Disability
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Life & Accidental Death Insurance
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Tuition Reimbursement
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Health Care/Dependent Care Flexible Spending Accounts
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Wellness Programs
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Voluntary Benefits (e.g., Pet Insurance)
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Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
Equal Opportunity Employer
RWJBarnabas Health is an Equal Opportunity Employer
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