SYSTEMS SPECIALIST
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At a glance
Job overview
Morris Hospital is hiring a SYSTEMS SPECIALIST. The Systems Specialist is responsible for all types of computer hardware, including PCs, laptops, tablets, printers, and scanners, as well as their replacement and repair. This role involves application installation, support troubleshooting, Active Directory usage, password resets, and managing work tickets. The specialist works closely with vendors and outside resources to meet organizational goals and acts as a primary contact for troubleshooting and support for internal and external customers.
Key focus areas include Provide troubleshooting and support to internal hospital and healthcare centers, Provide troubleshooting and support to external customers, and Work with customers to answer inquiries.
Successful candidates bring High School Diploma Or Equivalent. Important skills include Strong Troubleshooting Skills, Effective Communication, Customer Service, Phone Skills, Report Writing, and Analyze Problems. Preferred (not required): Application Installation, Support Troubleshooting, Active Directory Usage, and Password Resets.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
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DESCRIPTION OF POSITION
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The Systems Specialist is responsible for all types of computer hardware including but not limited to: PCs, laptops, tablets, printers, scanners, and replacement and repair of the same. Additional responsibilities include, application installation, support troubleshooting, Active Directory usage, password resets and managing work tickets. Works closely with vendors and outside resources to ensure the organization's goals are met. The Systems Specialist acts as a primary contact and provides troubleshooting and support to internal hospital and healthcare centers as well as external customers. Works with customers to answer inquiries, resolve problems, and coordinates next level of support if required in an effort to provide timely resolutions to customers' questions or problems. This includes providing status updates to customers and following up to ensure resolution is satisfactory.
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QUALIFICATIONS
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Professional/Educational
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High school diploma or equivalent required.
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One to three years IT experience.
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Certification in one of the following preferred: A+ or Network + within first year of employment.
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Personal
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Effective communication skills, oral and written, including customer service skills, phone skills, and report writing.
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Ability to analyze problems and make resolution recommendations.
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Possess superior human relation skills.
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Strong troubleshooting skills required.
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Excellent customer service.
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Able to manage small project teams.
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Ability to lead a workgroup including training, assigning and monitoring work.
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Ability to effectively manage workload including planning, organizing, prioritizing, meeting deadlines, and paying attention to detail.
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Ability to work effectively in a team environment.
Actual pay will be determined by qualifications, experience, and internal equity.
Morris Hospital & Healthcare Centers offers a comprehensive benefit package including:
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Medical, dental, vision plans
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Paid time off
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Retirement plan, including immediate 100% vesting
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Life insurance
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Disability coverage
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Nurse residency program
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Wellness program
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Health club / gym membership reimbursement
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Reward & Recognition programs
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Tuition Reimbursement
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Employee Assistance Program
Morris Hospital Employee Benefits (https://www.morrishospital.org/careers/employee-benefits/#medical--dental--vision-and-flexible-spending-account)
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