Medical Support Assistant (Medical Receptionist)

Ansible Government Solutions

Vancouver, WAJobNo compensation foundPosted 2mo agoSeen in employer's feed 5 days ago

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At a glance

Compensation

No compensation found

Location

Vancouver, WA

Work Authorization

US work authorization required

Job overview

Ansible Government Solutions is hiring a Medical Support Assistant (Medical Receptionist). Ansible Government Solutions is seeking Medical Support Assistants (Medical Receptionists) to support the VA Puget Sound Healthcare System in Vancouver, WA. This role involves managing patient appointments, processing consults, and providing administrative support within a healthcare setting. The position requires proficiency in English, basic computer skills, and customer service experience.

Key focus areas include Schedule patient appointments and manage electronic waitlists, Process consults, including intake, outreach, and coordination with providers, and Adjust appointment times, locations, or providers based on clinic needs.

Successful candidates bring High School Diploma Or GED Equivalent, Typing Speed 50 WPM, and 6 Months Customer Service Experience. Important skills include Schedule Patient Appointments, Manage Electronic Waitlists, Process Consults, Intake, Outreach, and Coordination With Providers.

Skills & qualifications

RequiredNice to have

Skills

Schedule Patient AppointmentsManage Electronic WaitlistsProcess ConsultsIntakeOutreachCoordination With ProvidersAdjust Appointment TimesAdjust Appointment LocationsAdjust Appointment ProvidersDaily Reviews of ConsultsDaily Reviews of Recall ListsDaily Reviews of Pending AppointmentsInitial Point of ContactAnswer PhonesRespond to InquiriesResolve Concerns PromptlyProvide Clear InstructionsExplain VA Processes and ProceduresHandle ComplaintsPerform Receptionist DutiesSupport Clinic OperationsMaintain Appointment SchedulesOperate Office EquipmentManage DocumentationDeliver MessagesCoordinate CommunicationAccurately Input Patient InformationUpdate Patient InformationCPRS/EHRMVerify Patient DemographicsUpdate Insurance InformationVerify Patient IdentityFollow HIPAA RegulationsFollow Privacy RegulationsFollow VA RegulationsMaintain Confidentiality of Patient RecordsMaintain Confidentiality of Sensitive InformationWork Within Interdisciplinary Healthcare TeamCoordinate With VA ProvidersCoordinate With External PartnersSupport Workload Management ActivitiesWritten English ProficiencySpoken English ProficiencyBasic Computer ProficiencyMicrosoft OfficeBasic Medical TerminologyWork RemotelyWork IndependentlyProfessional Setting

Qualifications

High School Diploma or GED EquivalentTyping Speed 50 WPM6 Months Customer Service ExperienceFavorable VA Background Investigation (NACI)PIV CredentialNo Physical or Health RestrictionsComplete All Required VA OnboardingComplete All Required VA Security TrainingU.S. CitizenshipAbility to SitAbility to StandAbility to Walk

Full job description

Overview

Ansible Government Solutions, LLC (Ansible) is currently recruiting Medical Support Assistants (Medical Receptionists) that is to primarily support the VA Puget Sound Healthcare System located at 1601 East Fourth Plain Blvd, Vancouver, WA 98661. Working hours are typically Monday-Friday 8:00am-4:30pm. If you accept employment with Ansible, you must also acknowledge that any assigned schedule is subject to change at the direction of either Ansible or its customers.

Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers’ success as if it is their own.

Responsibilities

Schedule patient appointments and manage electronic waitlists
Process consults, including intake, outreach, and coordination with providers
Adjust appointment times, locations, or providers based on clinic needs
Conduct daily reviews of consults, recall lists, and pending appointments
Serve as the initial point of contact for patients, families, and staff
Answer phones, respond to inquiries, and resolve concerns promptly
Provide clear instructions and explain VA processes and procedures
Handle complaints and work toward resolution within established timelines
Perform receptionist duties and support clinic operations
Maintain appointment schedules for one or more clinics/units
Operate office equipment and manage documentation
Deliver messages and coordinate communication across departments
Accurately input and update patient information in VA systems (CPRS/EHRM)
Verify and update patient demographics and insurance information
Verify patient identity using required identifiers
Follow HIPAA, privacy, and VA regulations
Maintain confidentiality of patient records and sensitive information
Work within an interdisciplinary healthcare team
Coordinate with VA and non-VA providers and external partners
Support clinic operations and workload management activities

Qualifications

High School diploma or GED equivalent.
Proficiency in written and spoken English.
Minimum typing speed of 50 words per minute.
Basic computer proficiency, including Microsoft Office applications.
Basic knowledge of medical terminology.
Minimum 6 months of customer service experience.
Ability to work remotely and independently in a professional setting.
Ability to obtain and maintain a favorable VA background investigation (NACI) and PIV credential.
No physical or health restrictions that would interfere with job performance.
Ability to complete all required VA onboarding, security, privacy, and mandatory training prior to and during assignment.
U.S. citizenship required.

All candidates must be able to:

Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
Lift up to 50 lbs from floor to waist
Lift up to 20 lbs
Carry up to 40 lbs a reasonable distance
Push/pull with 30 lbs of force

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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