IT Support Technician

Atmos Energy

Bowling Green, KYFull-time$7.25/hrPosted 2mo ago

Evaluate my fit

Most applications go out cold — see where you stand first. No sign-up to start.

Watch jobs like this. New roles like this one near Bowling Green, KY, by email.

Don't just apply. Show up ready.

Olive works from this exact posting.

Evaluate your fitSee where you stand — strengths, gaps, and what to fix first.Get started →Tailor your résuméRewritten against this posting, with a diff of every change.Get started →Practice the interviewA voice mock interview built from this job description.Get started →

At a glance

Compensation

$7.25/hr

Location

Bowling Green, KY

Schedule

Full-time

Work Authorization

Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Requirements

Credentials this posting asks for.

Valid Driver's License

Job overview

Atmos Energy is hiring an IT Support Technician. The IT Support Technician works with vendors and supervisors to order hardware, identify computer image requirements, and manage software/hardware upgrades. This role logs, troubleshoots, and resolves incidents and requests, maintains wireless communications for field users, and uses software management tools to deliver applications. The technician also participates in teams to evaluate and support enterprise solutions, acts as a liaison with end users, and coordinates IT asset inventory. They support telecom equipment, assist with system implementation, and evaluate problems to maintain high availability of hardware and software.

Key focus areas include Work with vendors and supervisors to order hardware for employees in a geographical region or corporate locations., Identify requirements for computer images and configurations to maximize productivity and reliability., and Provide project management on software/hardware upgrades and enhancements..

Successful candidates bring 2 Years Related Experience, High School Diploma/G.E.D., and Bachelor's Degree In IT Or High School Diploma/GED And 4 Years Related Experience. Important skills include Troubleshooting, Software Management Tools, Security Software, Encryption Software, Liaison, and Evaluating Problems. Preferred (not required): Project Management and Training.

Skills & qualifications

RequiredNice to have

Skills

TroubleshootingSoftware Management ToolsSecurity SoftwareEncryption SoftwareLiaisonEvaluating ProblemsAnalyzing ProblemsResolving ProblemsCommunicationRatiosPercentagesComparisonsSoftware ApplicationsProject ManagementTraining

Qualifications

2 Years Related ExperienceHigh School Diploma/G.E.D.Bachelor's Degree in IT or High School Diploma/GED and 4 Years Related ExperienceValid Driver's LicenseAbility to Lift and Carry 60 Pounds From Ground to 34 InchesAbility to Lift 20 Pounds From Ground to 72 InchesAbility to Lift 25 Pounds From Ground to 57 InchesAbility to Ascend/Descend 3 Rungs on a LadderAbility to Bend, Stoop, Squat, Kneel, and/or CrouchTravel RequiredAbility to Lift Objects Up to 100 Pounds

Full job description

Experience Required

1 - 2 years

Minimum Education Required

High School Diploma/G.E.D.

Compensation

$7.25 / hourly

Hours Per Week

Number Of Positions

Work Schedule and Shift Requirements

First (Day)

Job Description

Successful Candidate may office in either Bowling Green, KY or Franklin, TN

THIS JOB DESCRIPTION DOES NOT ATTEMPT TO LIST ALL OF THE DUTIES THAT ARE OR MAY BE PERFORMED IN THIS POSITION

Primary Duties

1.Works with vendors and supervisors and may order hardware including laptops, desktops, MDTs, VDI environments, printers, mobile mounting equipment, modems, antennas, and network equipment for employees in a geographical region or corporate locations.

2.Identifies requirements for computer images and configurations to maximize productivity and reliability. May assist in the design, testing, and implementation of standard images.

3.Provides project management on software/hardware upgrades and enhancements.

Logs, troubleshoots, updates and follows through on incidents and requests, including incidents that are escalated, until final resolution is reached.

5.May establish and or maintain wireless communications for field users including WMR, Handheld devices and Modems.

6.Uses Software management tools to update and deliver software applications to field computer. Maintains security and encryption software.

7.Participates on teams with other divisions or Shared Services to evaluate, deploy and support enterprise solutions.

8.Acts as a liaison with end users to keep them advised regarding upcoming technology changes and strategies.

9.Coordinates and assists with maintaining an inventory of company IT assets.

10.May support telecom equipment including, phone systems and patch panel facilities in field offices and corporate offices.

11.Assists in the implementation, testing, and configuration of corporate hardware and software computer systems.

12.Evaluates, analyzes and resolves problems associated with maintaining high availability levels of hardware, laptops, tablets and, computer software to maintain enterprise standards.

13.Coordinates with vendors or contractors to assure proper implementation of hardware, related systems and, infrastructure.

14.Keeps abreast of technology changes and makes recommendations on technical changes, training and, adoption rates to improve operating efficiencies.

15.Provides training to field and corporate offices on desktops, laptops, Tablets, and basic software functionality.

MINIMUM REQUIREMENTS & SKILLS

Education/Experience Level:

Bachelor's degree in IT and two years related experience; or
A general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED) and four years related experience.
Valid driver's license.

Communication Skills:

Requires the ability to communicate with internal and/or external customers in order to obtain and/or provide explanations and/or information on technical concepts to individuals with experience or knowledge of the technical area.

Number Skills:

Requires the ability to perform analyses involving ratios, percentages and comparisons.

Computer Skills:

Requires knowledge of various software applications to create documents, reports and/or graphics.

Physical Demands:

Ability to lift and carry 60 pounds from the ground to 34 inches. (Ex: lifting and carrying servers and equipment).

Ability to lift 20 pounds from the ground to 72 inches. (Ex: lifting monitors and equipment to storage). Ability to lift 25 pounds from the ground to 57 inches. (Ex: lifting batteries and equipment).

Ability to ascend/descend 3 rungs on a ladder.

Ability to bend, stoop, squat, kneel, and/or crouch.

Work Conditions:

Works in an indoor environment. Travel is required.

Requires occasionally performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting objects up to 100 pounds (e.g. moving telephone and workstation equipment).

Job Family:

Customer Support

Atmos Energy Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to r ace, color, r eligion, s ex, s exual orientation, gender identity, age, national origin, disability or veteran status.