Energy Assistance Specialist

Job Duties

Description

Lutheran Social Service MN is a dynamic social service organization serving children, youth and families, people with disabilities, older adults, and military veterans. We offer an ALIVE Workplace (Supportive, Positive and Fun) and careers that challenge, energize and reward employees. Consider joining us!

Energy Assistance Program (EAP) Specialists process client applications; provide in-person client assistance, as well as community outreach; and are responsible for completing data entry in a fast-paced environment. EAP Specialists are responsible for following Energy Assistance Program guidelines, rules, and regulations. This position requires professionalism, accountability, and a willingness to work with a diverse population, along with a driving desire to make a difference in the lives of low-income families and individuals throughout Crow Wing County.

Duties and Responsibilities (Not all inclusive):

These examples do not include all possible tasks in this work and do not limit the assignment of related tasks.

Assess client needs and gather information needed to determine program eligibility

Retrieve online applications submitted in eHEAT system

Scan applications received at site locations.

Complete accurate data entry-including inputting household information and application data (text-based and numerical) from documents into eHEAT system.

Respond to heating emergencies within Department of Commerce timelines

Coordinate with energy vendors, place emergency guarantees and complete follow up activity

Answer client requests and questions via phone, email, and in person

Be knowledgeable of community resources; collaborate with staff and external sources of services

Attend and participate in meetings, conferences, and community outreach events as requested

Other duties as assigned

Qualifications

Behaviors

Team Player - Works well as a member of a group

Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Work-Life Balance - Inspired to perform well by having ample time to pursue work and interests outside of work

Job Security - Inspired to perform well by the knowledge that your job is safe

Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

High School (required)

Experience

2 years: * Two years' experience in customer service or a fast-paced office

• Proficient in Microsoft Office (Word, Excel, Outlook) and Adobe

• Experience scanning documents or ability to quickly learn new software

• Strong organizational skills and ability to handle multiple tasks

• Attention to detail and ability to complete tasks accurately and thoroughly

• Self-motivated individual able to work independently and as part of a team

• Strong verbal and written communication skills (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

Lutheran Social Service of MN is an Equal Opportunity and Affirmative Action Employer of all people regardless of gender, race, culture, religion, ethnicity, protected veteran status and/or disability. We actively foster an environment that is free of racism, discrimination, bias, and harassment where all individuals are treated with dignity, safety, and respect.

Minimum Education Required

High School Diploma or Equivalent

Minimum Experience Required

2 years

Shift

First (Day)

Number of Openings

1

Public Transportation Accessible

Yes

Veterans Encouraged to Apply

No

Physical Required

Yes

Drug Test Required

Yes

Compensation

$17.00 - $17.00 / Hourly

Postal Code

56401

Job Type

Part Time

Place of Work

On-site

Requisition ID

ENERG009459

Job Benefits

Not specified