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Support Desk Position

Skiptown

Atlanta, GAJobNo compensation foundPosted 2mo agoSeen in employer's feed 3 days ago
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At a glance

Compensation
No compensation found
Location
Atlanta, GA
Work Authorization
Not specified

Job overview

Skiptown is hiring a Support Desk Position. The Support Skipper will be the first point of contact for guests, ensuring a seamless and memorable experience. This role involves greeting clients, answering questions, managing bookings, and supporting check-ins and check-outs at the front desk. The ideal candidate loves helping people, is organized, and excels at creating positive first impressions.

Key focus areas include Welcome guests warmly and provide prompt, friendly service, Answer questions about services, memberships, pricing, and events, and Assist with daycare, boarding, and grooming check-ins and check-outs.

Successful candidates bring Ability To Stand, Walk, And Move For Extended Periods, Ability To Safely Lift And Handle Up To 30 Lbs, and Comfortable Working With Dogs, Pet Hair, And Occasional Messes. Important skills include Friendly Service, Answering Questions, Managing Bookings, Supporting Check-ins And Check-outs, Helping People, and Staying Organized. Preferred (not required): Customer Service, Hospitality, Concierge, and Pet Care Environment.

Skills & qualifications

RequiredNice to have

Skills

Friendly ServiceAnswering QuestionsManaging BookingsSupporting Check-Ins and Check-OutsHelping PeopleStaying OrganizedCreating Great First ImpressionsPrompt ServiceProcessing PaymentsPromoting MembershipsKeeping Front Desk and Lobby CleanCommunicating UpdatesDocumenting Guest ConcernsEscalating Guest ConcernsApproachableThrive in Fast-Paced EnvironmentManage Multiple TasksCalm Under PressureProblem-SolvingWorking as Part of a Collaborative TeamCustomer ServiceHospitalityConciergePet Care EnvironmentPet Services KnowledgeScheduling SoftwareBooking Software

Qualifications

Ability to Stand, Walk, and Move for Extended PeriodsAbility to Safely Lift and Handle Up to 30 LbsComfortable Working With Dogs, Pet Hair, and Occasional Messes

Full job description

Support Skipper Job Post

Be the first friendly face guests see and make every visit seamless and memorable.

Atlanta, GA | Hourly | ⏰ Full-Time or Part-Time with weekends required

At Skiptown, Our Core Values Drive Everything We Do:

  • Pursue Results: We work with purpose and deliver on expectations.

  • Act with Integrity: We do the right thing, every time, even when no one's watching.

  • Wow Every Time: From safety to service, we go above and beyond.

  • Stronger Together: We support our teammates, communicate openly, and grow as one team.

As a Skiptown Support Skipper, you'll set the tone for every guest experience. From greeting clients and answering questions to managing bookings and supporting smooth check-ins and check-outs, you'll make sure everything runs seamlessly at the front desk. If you love helping people, staying organized, and creating great first impressions, this role is for you.

What You'll Do:

  • Welcome guests warmly and provide prompt, friendly service

  • Answer questions about services, memberships, pricing, and events

  • Assist with daycare, boarding, and grooming check-ins and check-outs

  • Manage bookings and reservations using Skiptown's software

  • Process payments for services, memberships, and retail sales

  • Promote Skiptown memberships, services, and special offers

  • Keep the front desk and lobby clean, organized, and guest-ready

  • Communicate updates and important information between guests and team members

  • Document and escalate guest concerns or incidents as needed

You Might Be a Perfect Fit If:

  • You're friendly, approachable, and love helping people (and pups!)

  • You thrive in a fast-paced environment where every day is different

  • You're organized and can manage multiple tasks at once

  • You're calm under pressure and great at problem-solving

  • You enjoy working as part of a collaborative team

Bonus if You Have:

  • Customer service, hospitality, or front desk/concierge experience

  • Experience in a pet care environment or knowledge of pet services

  • Familiarity with scheduling or booking software

Musts & Physical Requirements

  • Ability to stand, walk, and move for extended periods during shifts

  • Ability to safely lift and handle up to 30 lbs

  • Comfortable working in an environment with dogs, pet hair, and occasional messes

What We Offer:

  • Membership Perks to Skiptown

  • Cha-Ching Fridays! (We get paid weekly)

  • Employee discounts on all Skiptown services

  • $15 Dog Daycare

  • Free DoorDash DashPass subscription

  • 50% discount on The Farmer's Dog fresh pet food

  • Discounted pet insurance through Spot

Next Steps:

If you're ready to create great first impressions, support smooth operations, and be the friendly connection between guests and our team, Skiptown is your spot.

Apply now and help every guest feel welcome from the moment they walk in.

You've read the whole posting — now see how you match it.

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