IT Associate Technology Analyst - Infrastructure # 26-19931
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At a glance
Job overview
US Tech Solutions is hiring an IT Associate Technology Analyst - Infrastructure # 26-19931. US Tech Solutions seeks an IT Associate Technology Analyst to provide application support for dealer business systems, requiring proven experience in software application support, service desk operations, and clear technical communication, while working a hybrid schedule of four days onsite each week.
Key focus areas include Provide application support for dealer business systems, Analyze and resolve software application issues within defined processes, and Support service desk and customer support inquiries with focus on responsiveness.
Important skills include Application Support, Microsoft Office, Power Platform, Microsoft Dynamics 365, SQL, and API Concepts.
Skills & qualifications
Skills
Qualifications
Full job description
$23-$25 per hour
East Moline, IL
Contract
Job description :
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This is a Dealer Business Specialist position that will primarily be responsible for Application Support
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Candidates who only have basic infrastructure, networking, or desk top support experience are NOT a good fit for this position. The manager is looking for someone with proven experience with application support.
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This team is currently working a hybrid schedule – 4 days in the office each week. Fully Remote candidates will not be considered.
Required Experience:
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1+ years of experience supporting software applications or business systems, including issue analysis and resolution within defined processes
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1+ years of experience working in a service desk, application support, or customer support environment with a focus on responsiveness and customer experience
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Ability to clearly communicate technical and functional information to dealers, business users, and team members
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Proven ability to follow established support processes while escalating issues appropriately when needed
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Demonstrated learning mindset with the ability to build functional and technical knowledge over time
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Foundational understanding of Generally Accepted Accounting Principles (GAAP), including bookkeeping, general ledger, reconciliations, and financial statements
Other Relevant Experience:
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Exposure to dealership operations or dealer-facing business applications
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Familiarity with IT service management concepts such as ITIL or Lean Service Management (LSM)
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Experience using Microsoft technologies such as Office, Power Platform, or Dynamics 365
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Basic understanding of security fundamentals, including identity management and multi-factor authentication (MFA)
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Working knowledge of SQL for data analysis or troubleshooting
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Awareness of API concepts and system integrations
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.
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