Housekeeping - Houseperson
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At a glance
Job overview
Accor Hotels is hiring a Housekeeping - Houseperson. The Houseperson cleans and prepares public areas to established standards, ensuring guest satisfaction and maintaining the property’s appearance. Responsibilities include floor walks, linen handling, carpet and tile care, furniture protection, deep cleaning guest rooms, stocking supplies, responding to guest requests, and reporting issues to supervisors.
Key focus areas include Walk assigned floors at beginning and end of shift, Remove service trays, trash, and note areas needing cleaning, and Remove soiled linen and trash from carts and recycle materials.
Important skills include Communication, Customer Service, and Adaptability. Preferred (not required): Carpet Care, Tile Care, Buffing Machines, and Extractors.
Skills & qualifications
Skills
Qualifications
Full job description
Reports To: Housekeeping Manager or Housekeeping Supervisor
General Purpose: Cleans and prepares public areas according to an established standard of cleaning to assure guest satisfaction and the overall appearance of the property.
Specific Responsibilities:
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Walks all assigned floors at beginning and end of shift. Removes service trays and any trash and notes any areas that need immediate cleaning.
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Removes soiled linen, terry and trash from the housekeeping carts and takes to appropriate locations. Recycles bottles, cans, and papers in appropriate receptacles.
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Maintains all carpets through extraction and spotting methods.
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Protects our furniture from wear & tear through preventative maintenance, including the rotation of mattresses and box springs.
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Deep cleans guest rooms: carpet, chairs, vacuuming behind furniture, metal vents and the tile floor in the bathroom area.
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Cleans all public areas, elevators, service areas, stairwells etc. while maintaining safety and security.
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Aids housekeepers as needed with removal of rollways and stripping of rooms.
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Reports any missing/found items, damages, and maintenance issues.
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Responds to guest requests and questions.
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Reports guest issues and complaints to Executive Housekeeper or Housekeeping Supervisor.
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Stocks linen closets with supplies (soap, shampoo etc.).
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Other duties as assigned by your supervisor or manager.
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Knowledge of carpet care, tile care, buffing machines, extractors a plus.
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Able to work a flexible schedule, as times needed vary based on occupancy.
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Must pass a background check.
Physical Requirements:
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Must be able to lift up to 50 lbs and climb stairs numerous times daily.
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Must be able to understand and follow verbal/written instructions and communicate both verbally and in writing.
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Must be able to bend down and get on and off floor numerous times per day.
Education/Formal Training
- High School Diploma/GED
Experience
- Experience a plus, but not required.
All your information will be kept confidential according to EEO guidelines. 21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm
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