City Operations Coordinator
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Rinse is hiring a City Operations Coordinator. Rinse is seeking a City Operations Coordinator for its Evening Operations team in San Francisco. The role involves ensuring accurate customer orders, maintaining quality standards, and timely delivery. It offers a schedule from 4:30 PM to 1 AM, five days a week, with weekend availability, training, equity opportunities, and comprehensive benefits.
Key focus areas include Dispatch delivery drivers and troubleshoot delivery issues, Coordinate with Customer Care and Operations teams to deliver exceptional customer service, and Identify and analyze operational challenges and develop creative solutions.
Successful candidates bring Criminal Background Check, DMV Check, and Work At Least One Weekend. Important skills include Dispatch Delivery Drivers, Troubleshoot Delivery Issues, Coordinate With Customer Care Team, Coordinate With Operations Team, Deliver Exceptional Customer Service, and Identify Operational Challenges. Preferred (not required): Google Docs and IOS Devices.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
ABOUT RINSE
Rinse is building the first and largest national, and eventually global, brand in clothing care. We're taking on a massive consumer problem and creating a significantly better dry cleaning and laundry experience through the combination of "smart scheduling" and best-in-class quality, all supported by a strong technology backbone.
Applicants will be required to submit to a criminal background check and a DMV check prior to commencing employment.
ABOUT THE ROLE
As a member of our Evening Operations team, you will ensure that customer orders are accurate, up to Rinse quality standards, and delivered on time. This role has significant upside for exceptional performers who are motivated to learn quickly and want to work for a company committed to their professional development. We have an amazing team and want you to become a part of it!
- Schedule: 4:30 PM - 1 AM, 5 days a week
- Able to work at least one of the weekends (Rinse runs a 7-day operation)
- Compensation:
- Training Rate: $24.75/hour
- Post-Training Rate: $25.75/hour after completing the first 30 days
- Note: The first two weeks of training will focus on delivery driver responsibilities
- Equity: All Rinse City Operations Coordinators have the opportunity to earn and vest equity (options) after working at the company for 90 days.
- Health benefits (Medical, Dental, and Vision for full-time employees)
- Paid leave
- 401k
- Snacks
- Quarterly Rinse credit towards any Rinse-provided services like laundry and dry cleaning.
- Earn a $1,000 sign-up bonus after completing your first 90 days with Rinse. IN THIS ROLE, YOU WILL...
Join the team as one of our “air traffic controllers” for day-to-day operations. You’ll learn to dispatch delivery drivers and troubleshoot any delivery issues.
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Coordinate with the Customer Care team and Operations team to deliver exceptional customer service.
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Identify and analyze operational challenges and come up with creative solutions to help streamline operations.
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Create and implement effective procedures that support Bay Area operational efforts.
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Run our mobile truck warehouse operations (we will train you in operating our 16ft and 26ft trucks) AS THE IDEAL CANDIDATE, YOU...
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Ability to overcome challenges and effectively solve problems
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Are cool as under pressure
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Thrive in ultra-fast-paced environments
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Welcome change with open arms
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Are proficient in Google Docs, And iOS devices (proficiency is a plus)
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Breathe our core values of Taking Ownership, Respect, Honesty, and working to Delight and Amaze our customers
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Can lift up to 50 pounds
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Have a driver's license with a clean driving record. WHY WORK AT RINSE…
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We offer competitive compensation, Health benefits (Medical, Dental, and Vision for full-time employees), paid leave, 401k, weekly lunch reimbursement, all-day snacks, and Rinse credit towards any Rinse-provided services!
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We have built a high-caliber team and have a tight-knit, collaborative work environment that values honesty and open communication
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You will take pride in creating interesting and impactful work at a promising startup that would be proud to tell your mom about!
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Our office is in the heart of SOMA Your application will be handled in accordance with our Candidate Privacy Policy .
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