Olive Jobs
Lalamove logo

Driver Operations Manager (Experience in Ride hailing/Last mile)

Lalamove

Mexico City, Mexico City, MexicoFull-timeNo compensation foundPosted 3w agoVerified open 3 days ago
Evaluate my fit

Most applications go out cold — see where you stand first. No sign-up to start.

Don't just apply. Show up ready.

Olive works from this exact posting — no sign-up to start.

Evaluate your fitSee where you stand — strengths, gaps, and what to fix first.Get started →Tailor your résuméRewritten against this posting, with a diff of every change.Get started →Practice the interviewA voice mock interview built from this job description.Get started →

At a glance

Compensation
No compensation found
Location
Mexico City, Mexico City, Mexico
Schedule
Full-time
Work Authorization
Not specified

Job overview

Lalamove is hiring a Driver Operations Manager (Experience in Ride hailing/Last mile). The Driver Growth & Operations Manager will own Mexico's driver growth and retention strategy, lead a high‑performing operations team, build acquisition and onboarding programs, and collaborate with sales to create tailored operational solutions.

Key focus areas include Define and execute Mexico's Driver Growth & Retention strategy, Lead a high‑performing Driver Operations team turning data into actions, and Build acquisition programs that attract drivers and create onboarding experiences.

Successful candidates bring 5+ Years Of Experience Leading Operations Teams and Fluent English B2-C1. Important skills include Analytical Mindset, Advanced Excel, Leadership, Fluent English, Marketplace Balance, and Operational KPIs. Preferred (not required): Growth, Operations, Data, and Product.

Skills & qualifications

RequiredNice to have

Skills

Analytical MindsetAdvanced ExcelLeadershipFluent EnglishGrowthOperationsDataProductSolving Complex ProblemsMarketplace BalanceOperational KPIsFulfillmentCompletion RateAcceptance RateCancellation RateETAUtilizationScalabilityRide HailingLast MileSolving Ambiguous Business ChallengesInspire and Develop High-Performing TeamsBuilding Processes From ScratchContinuously Improving ProcessesSupply ChainMobilityE-CommerceMarketplace BusinessesData AnalysisSupply OperationsTeam BuildingProcess Development

Qualifications

5+ Years Operations Leadership ExperienceRide Hailing or Last Mile ExperienceFluent English B2-C1Logistics Mobility E-Commerce Marketplace Experience

Benefits

Medical Insurance
Dental Insurance
Paid Time Off

Full job description

We're looking for a Driver Growth & Operations Manager (Las mile) who is obsessed with scaling, solving complex problems, and building high-impact operations.

You'll own the strategy behind how thousands of drivers join, engage, and stay on our platform—working at the intersection of Growth, Operations, Data, Product, and Leadership, while partnering directly with regional teams in Hong Kong to shape the future of our marketplace.

What you'll own

  • Define and execute Mexico's Driver Growth & Retention strategy.
  • Lead a high-performing Driver Operations team, turning data into actions that move key business metrics.
  • Build acquisition programs that attract the best drivers and create an outstanding onboarding experience.
  • Design initiatives that improve driver engagement, loyalty, and overall experience.
  • Collaborate with Sales to create tailored operational solutions for strategic corporate clients.

You're probably a great fit if you...

  • Have experience in ride hailing, last mile
  • Love solving ambiguous, high-impact business challenges.
  • Think with data and act with speed.
  • Know how to inspire and develop high-performing teams.
  • Enjoy building processes from scratch and continuously improving them.
  • Thrive in fast-paced, ever-changing environments where execution matters.

What we're looking for

  • 5+ years of experience leading Operations teams focused on Supply and Retention within the ride-hailing, last-mile delivery, and startup industries.

  • Strong experience with: Supply Operations (drivers/couriers), Marketplace balance (supply-demand).
    and Operational KPIs (Fulfillment, Completion Rate, Acceptance Rate, Cancellation Rate, ETA, Utilization).

  • Experience in logistics, mobility, e-commerce, or marketplace businesses is a big plus.

  • Strong analytical mindset with advanced Excel skills.

  • Proven people leadership experience.

  • Fluent English (B2-C1)

If you're excited about scaling a marketplace, influencing business strategy, and creating real impact in one of the fastest-growing logistics platforms, we'd love to meet you.

5573 62 3807 [email protected]

Compensation

Here’s what we offer:

  • Competitive salary to negotiate depending on experience
  • Vacation days above the law
  • Meal vouchers
  • Transportation allowance
  • Health and dental benefits

You've read the whole posting — now see how you match it.

Evaluate my fit