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Scheduling Coordinator - Onsite Department

THE LANGUAGE GROUP

Manila, PhilippinesRemoteFull-timeNo compensation foundTracked 3w agoSeen in employer's feed 1 day ago
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At a glance

Compensation
No compensation found
Location
Manila, PhilippinesRemote
Schedule
Full-time
Work Authorization
Not specified

Job overview

THE LANGUAGE GROUP is hiring a Scheduling Coordinator - Onsite Department. The Language Group, an award-winning localization services company founded in 1999, is seeking a Scheduling Coordinator. This role involves inputting client requests, assigning interpreters, and managing appointment changes and logistics. The coordinator will work closely with a team to meet scheduling tasks and deadlines, requiring heavy phone work and customer interaction in a fast-paced environment.

Key focus areas include Answer incoming calls from clients requesting, changing, or cancelling appointments, Gather and verify appointment information and accurately input data into scheduling software, and Coordinate jobs with interpreters and provide assignment information.

Successful candidates bring 2 Years Office Work Experience, College Degree Or Equivalent Work Experience, and Work Experience In Medical Office Environment. Important skills include Multitask, Problem Solve, Work Independently, Customer Service, English Communication, and Command Of The English Language. Preferred (not required): Scheduling.

Skills & qualifications

RequiredNice to have

Skills

MultitaskProblem SolveWork IndependentlyCustomer ServiceEnglish CommunicationCommand of the English LanguageUnderstanding Persons With Limited English ProficiencyComputer SkillsWindowsOutlookMicrosoft WordExcelProfessional Phone MannerPositive Phone MannerAttention to DetailManaging Multiple TasksFriendly AttitudeCooperative AttitudeScheduling

Qualifications

2 Years Office Work ExperienceCollege Degree or Equivalent Work ExperienceWork Experience in Medical Office Environment5 Years Office Work Experience

Full job description

The Language Group is a localization services company. We are an award-winning firm, founded in 1999, and located in Virginia Beach, Virginia in the US. Our people are friendly, hardworking, and self-motivated. It is a uniquely rewarding experience to be part of a rapidly growing multicultural company.

Hours: Full time/Weekends, REMOTE, Manila (Philippines) Time Zone

This position is challenging and rewarding; offering a chance to learn new skills and advance within our company.

Position Summary

We seeking a Scheduling Coordinator to join our team. This person is responsible for inputting requests from clients over the phone, through email and fax, assigning interpreters to jobs, managing appointment changes, logistics and more. The job involves working closely with several other coordinators in the department as a team to complete scheduling tasks and deadlines. This position requires heavy phone work, customer interface, the ability to multitask, work under urgent deadlines, problem solve, and work independently in a fast-paced environment.

The ideal candidate will be mature, with solid work experience and love talking to people.

Job Duties and Responsibilities:

  • Answer incoming calls from clients who are requesting interpreters, changing and/or cancelling appointments.

  • Gather and verify appointment information and accurately input data into our unique scheduling software.

  • Coordinate jobs with interpreters, provide all information about assignments, and answer any questions specific to appointments.

  • Work closely with several other coordinators in the department as a team to complete scheduling tasks and deadlines.

Professional Background and Personal Traits Requirements:

  • At least 5 years of office work experience preferred, with a minimum of 2 years to be considered. Scheduling experience preferred.

  • College degree or equivalent work experience.

  • Experience should be in an office environment such as medical, legal, banking, or skilled profession with an emphasis in customer service and problem solving.

  • Candidate should be a good English communicator; able to be easily understood by persons from all linguistic backgrounds. Understanding and Command of the English language is a MUST.

  • Capable of understanding persons with limited English proficiency.

  • Excellent computer skills, proficiency in Windows (Outlook, Word and Excel).

  • Ability to work in a fast-paced environment with urgent deadlines.

  • Professional and positive phone manner with clients.

  • Attention to detail while managing multiple tasks.

  • Friendly and cooperative attitude is of utmost importance.

Come and be a part of our amazing team!

Please include a cover letter with your resume.

No phone calls please.

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