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Spa Attendant

Accor Hotels

Knutsford, England, United KingdomFull-timeNo compensation foundPosted 1w agoVerified open 4 days ago
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At a glance

Compensation
No compensation found
Location
Knutsford, England, United Kingdom
Schedule
Full-time
Work Authorization
Not specified

Job overview

Accor Hotels is hiring a Spa Attendant. The Spa Attendant maintains spa, wellness and changing areas to a pristine 5‑star standard, replenishes towels, robes and amenities, prepares relaxation spaces, assists guests with lockers and facilities, upholds health and safety regulations, completes documentation, supports therapists, handles enquiries, attends training, participates in meetings, and performs front‑of‑house or back‑of‑house duties as needed, demonstrating a collaborative, service‑focused approach.

Key focus areas include Maintain all spa, wellness and changing areas to a pristine, 5‑star standard throughout the day, Ensure towels, robes, amenities and refreshments are replenished and beautifully presented, and Prepare and reset relaxation spaces, thermal areas and poolside to support a seamless guest experience.

Preferred (not required): Attention To Detail, Communication Skills, Collaboration, and Customer Service.

Skills & qualifications

RequiredNice to have

Skills

Attention to DetailCommunication SkillsCollaborationCustomer ServiceHealth & Safety KnowledgeAbility to Work in Fast‑Paced Environment

Qualifications

6–12 Months of Experience in Spa Leisure Housekeeping or Luxury Hospitality Environment

Full job description

  • Maintain all spa, wellness and changing areas to a pristine, 5‑star standard throughout the day

  • Ensure towels, robes, amenities and refreshments are replenished and beautifully presented

  • Prepare and reset relaxation spaces, thermal areas and poolside to support a seamless guest experience

  • Assist guests with lockers, amenities and general facility use in a warm, attentive and discreet manner

  • Demonstrate professionalism, consistency and a strong “One Team” approach in line with Fairmont Cheshire, The Mere values

  • Observe all Health & Safety regulations while on the premises

  • Follow procedures for accident reporting, maintenance faults, fire safety and emergency evacuation

  • Complete all required documentation accurately and in line with departmental SOPs

  • Maintain the company dress code and present a polished, professional appearance at all times

  • Support therapists by preparing treatment rooms when required

  • Handle guest enquiries courteously and ensure guests feel welcomed and cared for

  • Attend training sessions to enhance skills and support continuous development

  • Participate in meetings as required

  • Carry out front‑of‑house or back‑of‑house duties as requested by management

  • Undertake any additional tasks necessary to support the smooth operation of the spa Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

  • 6–12 months of experience in a spa, leisure, housekeeping or luxury hospitality environment (preferred)

  • Strong understanding of luxury service standards and guest expectations

  • Warm, approachable and service‑focused manner

  • Excellent attention to detail and pride in maintaining high presentation standards

  • Ability to work calmly and efficiently in a fast‑paced environment

  • Good communication skills and confidence interacting with guests

  • Basic understanding of Health & Safety and cleanliness protocols

  • Willingness to undertake training and continuous professional development

  • Ability to work as part of a supportive, collaborative team What is in it for you?

  • Exclusive Discounts:

  • Fairmont Cheshire, The Mere, Spa and Golf discount

  • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)

  • 20% off food and beverage in on-site restaurants

  • Colleague restaurant

  • Being part of The Mere Team – our culture is unique!

  • You will benefit from training and development opportunities

  • Competitive salary and benefits including pension

  • 28 days of holiday including public holidays

  • 1-5 days service award based on length of service

  • Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide

  • And last but not least you will get to work with a team of EXTRAORDINARY people

You've read the whole posting — now see how you match it.

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