Customer Service Representative

Description We are looking for a customer-focused individual to support service operations for a manufacturing organization in Pennsauken, New Jersey. This Long-term Contract position is ideal for someone who can manage customer interactions, coordinate scheduling needs, and maintain accurate communication across teams. The right candidate will bring strong organizational skills, confidence with office software, and the ability to deliver a high standard of service in a fast-paced onsite environment.

Responsibilities:

• Handle incoming customer inquiries by phone and other channels, providing timely updates and attentive support throughout each interaction.

• Coordinate account-related activities to ensure customer requests, service needs, and follow-up actions are completed accurately.

• Manage scheduling and dispatch-related tasks, aligning service activity with customer expectations and internal priorities.

• Maintain organized records of customer communications, job details, and service outcomes using computer-based systems.

• Work closely with internal departments to resolve issues, clarify service requirements, and keep workflows moving efficiently.

• Monitor open requests and proactively communicate status updates to customers to promote a positive service experience.

• Use Microsoft Office and other business systems to prepare documentation, track activity, and support daily operations. Requirements • Experience supporting customers in a call center, service desk, or similar high-volume customer service setting.

• Working knowledge of customer account coordination and service follow-up processes.

• Familiarity with scheduling, dispatch support, or computer-aided dispatch environments.

• Strong computer proficiency, including confidence using Microsoft Office applications.

• Clear verbal and written communication skills with a detail-oriented and service-oriented approach.

• Ability to stay organized, manage multiple priorities, and respond effectively in a fast-paced workplace.

• Availability to work onsite in Pennsauken, New Jersey during a standard Monday through Friday schedule. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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