Client Service Manager - CVG
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At a glance
Job overview
Insight Global is hiring a Client Service Manager - CVG. Insight Global seeks a dynamic Client Service Manager to lead customer engagement and service excellence at a 1 million‑square‑foot warehouse for a Fortune 100 client in Walton, KY, overseeing operations, client relationships, and seamless service delivery in a fast‑paced 3PL environment.
Key focus areas include Lead client onboarding and relationship management for strategic accounts, Monitor KPIs and drive continuous improvement in service performance, and Develop and implement customer service protocols tailored to 3PL logistics.
Important skills include Client Onboarding, Relationship Management, Monitor KPIs, Drive Continuous Improvement, Develop Customer Service Protocols, and 3PL Logistics.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
Insight Global is seeking a dynamic and experienced Client Service Manager for one of their premier clients in the Walton, KY area. This employee will lead customer engagement and service excellence at our clients 1 million square foot warehouse facility. As a key member of the leadership team, you will play a pivotal role in standing up operations, building client relationships, and ensuring seamless service delivery in a fast-paced third-party logistics (3PL) environment. This employee will be working very closely with the customers client so having experience supporting a large fortune 100 company is important in this role.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
-Previous experience supporting a large fortune 100 company
-Lead client onboarding and relationship management for strategic accounts.
-Monitor KPIs and drive continuous improvement in service performance.
-Develop and implement customer service protocols tailored to 3PL logistics.
-Serve as the primary point of contact for client escalations and service inquiries.
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