Veterinary Client Service Representative
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At a glance
Job overview
VCA Animal Hospitals is hiring a Veterinary Client Service Representative. VCA Animal Hospitals is seeking a full-time Client Service Representative with veterinary hospital experience. This role is the face of VCA, responsible for building and maintaining customer trust and confidence. The representative will handle various customer service functions, manage medical records, and ensure the hospital lobby is neat and clean.
Key focus areas include Greet visitors, answer telephones, and guide clients and their pets to exam rooms, Schedule and confirm appointments, and Place outbound calls for consults or follow up appointments.
Successful candidates bring Veterinary Hospital Experience. Important skills include Customer Service, Answering Telephones, Scheduling Appointments, Confirming Appointments, Processing Payments, and Managing Medical Records.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Client Service Representative
We 're seeking a Full-time Client Service Representative with veterinary hospital experience to join our team.
At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.
Salary range $18-20 dependent on experience
Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
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Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
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Scheduling and confirming appointments.
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Placing outbound calls for consults or follow up appointments
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Presenting and explaining fees, including processing payments.
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Recommending, selecting, and obtaining products and services, including prescriptions.
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Answering questions regarding products and services
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Managing medical records, scanning and uploading medical records, extensive texts, email, chat correspondence management, labwork uploading and follow up with DVM. Referral records correspondence
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Hospital lobby appearance - ensuring that facility is neat and clean at all times- supplies available for our clients
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
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