Customer Service Representative Nights and Weekends 3pm-10pm
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At a glance
Job overview
Planet Fitness is hiring a Customer Service Representative Nights and Weekends 3pm-10pm. The Customer Service Representative is responsible for new member sales and ensuring a positive member experience by providing superior customer service. This role involves greeting potential members, handling front desk tasks such as answering calls and assisting with check-ins, and facilitating member service issues. The representative also helps maintain the club's neatness and cleanliness.
Key focus areas include Greet potential members, providing a great customer experience, Handle front desk related tasks, and Answer phone calls in a polite and friendly manner.
Successful candidates bring Honesty and Good Work Ethic. Important skills include Customer Service, Listening, Problem Solving, Diplomacy, Communication, and Basic Computer Proficiency.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Benefits:
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Employee discounts
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Flexible schedule
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Free uniforms
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Training & development
Job Title: Customer Service Representative
Reports to: Club Manager
Status: Full Time/Part Time/Non-Supervisor/Non-Exempt
Job Summary
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
- Greet/meet potential members, providing a great customer experience. · Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. · Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. · Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
- Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs. · Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem. · Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. · Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. · Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
- Honesty and good work ethic · Strong customer service skills · Basic computer proficiency
Physical Demands
- Standing and walking at least 75% of the shift · Talking in person or on the phone at least 75% of the shift · Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
- Dollars for Scholars Program · Employee Appreciation Program · Free Membership for self and one family member or friend · Team Member Support Team · Health, Dental and Vision Insurance · Critical Illness Insurance · Short Term Disability Insurance · Accident Insurance · Voluntary Life Insurance · Pet Insurance · HSA
- Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
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