Air Import Agent
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At a glance
Requirements
Credentials this posting asks for.
Job overview
DHL Global Forwarding is hiring an Air Import Agent. The Air Import Agent at DHL Global Forwarding executes import orders, coordinates with customs brokerage, and dispatches deliveries. This role builds strong customer relationships by responding to inquiries and managing inbound shipments with air and ground transportation partners. The agent also handles documentation, data entry, and communication with air carriers to ensure timely freight release.
Key focus areas include Execute import orders by confirming arrival times, coordinating with customs brokerage, inputting data, and dispatching deliveries, Build strong customer relationships by responding promptly to inquiries via phone, email, fax, and mail, and Work with air and ground transportation partners to manage inbound shipments.
Successful candidates bring High School Diploma/G.E.D., DHL ThermoNet Shipments Certification Under GxP Guidelines, and Legally Authorized To Work In The United States. Important skills include Customer Service, Communication, Problem Solving, Detail Oriented, Organizational Skills, and Follow-up Skills.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Experience Required
None
Minimum Education Required
High School Diploma/G.E.D.
Compensation
$7.25 / hourly
Hours Per Week
40
Number Of Positions
1
Work Schedule and Shift Requirements
First (Day)
Job Description
Job Title: Air Import Agent
Job Location: Hebron, Kentucky
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
Key Responsibilities
Execute import orders by confirming arrival times, coordinating with customs brokerage, inputting data, and dispatching deliveries.
Build strong customer relationships by responding promptly to inquiries via phone, email, fax, and mail.
Work with air and ground transportation partners to manage inbound shipments.
Receive and track purchase orders (POs) from importers and overseas offices for pending air shipments.
Retrieve shipment details, prepare and manage all documentation for cargo release, and perform accurate data entry for each shipment.
Communicate with air carriers to ensure timely release of freight.
Notify customers and customs brokers of arrival and charges due; provide accurate job costing forecasts and perform billing to customers and/or other offices.
Set up and coordinate deliveries to customers, ensuring timely and efficient service.
Handle and manage all customer contact at the file level regarding exceptions and escalations.
Answer all customer inquiries in accordance with Customer Service Policy standards.
Proactively increase customer satisfaction and business share through regular communication and service excellence.
Assist the import agent team in completing tasks and projects as required.
Assign work, set completion timelines, review work, and provide feedback to management on team performance.
Perform additional duties and projects as directed.
Process daily DHL Air Product ThermoNet shipments in full compliance with Air Product and GxP guidelines.
Organize pickup and delivery for customers, ensuring adherence to cSOPs and internal SOPs.
Provide freight documents and monitor inbound/outbound cold chain processes, acting as escalation point for the central monitoring team.
Handle operational escalations and provide required information for LifeTrack SOP and PMR creation.
Ensure all duties are performed in accordance with cSOPs and regulatory requirements.
Skills & Requirements
Exceptional customer service skills with strong communication and problem-solving abilities.
Detail-oriented with excellent organizational and follow-up skills.
Proficient in MS Office products.
Experienced in handling international freight forwarding shipments.
Trained and certified for DHL ThermoNet shipments under GxP guidelines.
Pay Range: $23.36 - $31.14/hr. (Based on Experience)
Benefits (All Non-Union Employees)
Compensation: Competitive base salary plus role dependent performance-based incentives.
401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
Vision: Optional coverage for exams, frames, and contacts.
Dental: Optional coverage for preventive, basic, and major services.
Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
Why Join DHL Global Forwarding?
At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.
Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.
Equal Opportunity Employer
DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to r ace, color, r eligion, s ex, s exual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
Work Authorization
Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.
#LI-RL2
Job Type
Full time
Benefits Offered
Not specified
Veteran Preference
No
Place of Work
On-site
Requisition ID
AV-359502
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