Guest Services Representative - Info Desk - Per Diem
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At a glance
Job overview
Northwell Health is hiring a Guest Services Representative - Info Desk - Per Diem. The Guest Services Representative at Norwalk Hospital greets and monitors all visitors, providing patient room and phone numbers using a computerized visitor badging system. This role adheres to hospital policies, including patient confidentiality, while directing patients and visitors to their destinations. The representative processes visitors efficiently, courteously, and friendly to ensure patient and visitor satisfaction.
Key focus areas include Monitor visiting hours and distribute computerized passes in accordance with Hospital visitor policy, Navigate through different computer programs to troubleshoot technical issues, and Process visitors and distribute badges in a timely, efficient manner.
Successful candidates bring High School Diploma Or Equivalent, Fluent In Reading English, and Fluent In Writing English. Important skills include Microsoft Office, Email, Data Entry, Troubleshoot Technical Issues, Process Visitors Efficiently, and Adhere To Hospital Policies. Preferred (not required): Customer Service, Spanish, and Portuguese.
Skills & qualifications
Skills
Qualifications
Full job description
Description
PER DIEM - Varying shifts from 6:30am to 8:00pm. Including weekends & holidays as needed.
Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees — including members of Northwell Health Physician Partners — who are working to change health care for the better
Summary:
The primary function of the Guest Services Representative is to greet and monitor all visitors to Norwalk Hospital. Additionally, the Guest Services Rep provides patient room and phone numbers to callers and visitors using a computerized visitor badging system. Adheres to all hospital policies including patient confidentiality while helping to direct patient/visitors to their proper destination. Representative should process visitors in an efficient, courteous and friendly manner in order to achieve patient and visitor satisfaction.
Responsibilities:
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Information Desk Badge Processing: Monitors visiting hours and distributes computerized passes in accordance with Hospital visitor policy.Ability to navigate through different computer programs to troubleshoot technical issues.Ability to process visitors and distribute badges in a timely, efficient manner.
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Department and Hospital Policies: Adhere to all policies specific to visitor restrictions and patient confidentiality.
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Customer Service: Demonstrate a courteous and friendly manner when assisting visitors and general public. Assist visitors with valet inquiries in the absence of the parking ambassador. Locate and coordinate with appropriate departments for the receiving of after hour and weekendtime sensitive packages
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Emergency Communications: Identify and communicate emergencies that occur in the lobby area accurately.
5.Performs other duties as assigned.
- Fulfills all compliance responsibilities related to the position.
Education/Skills/Experience:
Required:
High school diploma or equivalent. Fluent in reading, writing and speaking English. Ability to deal with visitors in a courteous and professional manner. Experience with Microsoft office and email.
Data entry required. Minimum Experience:1 year.
Desired:
Prior experience in customer service oriented positions. Ability to communicate in Spanish and/or Portuguese a plus.
Company: Norwalk Hospital Association
Org Unit: 448
Department: Info Desk
Exempt: No
Salary Range: $17.00 - $20.00 Hourly
It is Northwell Health’s policy to provide equal employment opportunity and treat all applicants and employees equally regardless of age, race, creed/religion, color, national origin, immigration status, or citizenship status, military or veteran status, sexual orientation, sex/gender, gender identity, gender expression, height, weight, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, their or their dependent’s sexual or other reproductive health decisions, or other characteristics protected by applicable law.
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