Service BDC Administrator

Prestige Toyota of Ramsey, Ramsey, NJ 07446

Full time

R115356

Dealership:L0767 Prestige Toyota of Ramsey

Prestige Toyota

Now hiring Service BDC Administrators!

Schedule: Full-time position, must have Saturday availability

The appointment setter (or BDC Admin) uses their selling ability, computer experience, phone abilities and professional conversations to get clients in the door. Required responsibilities include handling Inbound and Outbound Calls, with follow-up calls and with a commitment to increase customer service satisfaction with every customer.

We are committed to Growing our Company and Growing our People!

We are one of over 300 Lithia & Driveway dealerships nationwide. Come be a part of the Automotive Industry future with the Lithia & Driveway family, a Fortune 200 company. We are growing fast! And with growth comes opportunity!

You will will report to the Service Manager.

This is an on-site position in Ramsey, NJ.

Responsibilities

The Business Development Center (BDC) Administrator develops, processing, managing, following up and tracking all customers as it pertains to parts, service and sales departments within the dealership.

• You will gather accurate customer information to create a database for follow-up and retention

• You will develop knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.

• You will use computer and phone skills within our Internet department to increase appointments, sales and customer retention.

• You will schedule solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, other generic leads and service and parts customers.

Qualifications

• 1+ years experience.

• You will record and present information.

• You will manage time.

• You will meet set goals.

• You will have basic phone skills.

• You will use a computer.

The Est. Annual Earnings: Range from $35,000-$65,000

Actual pay offered may vary depending on skills, experience, job-related knowledge, and location.

Information about LITHIA's comprehensive benefits can be reviewed on our careers site at https://www.lithiacareers.com/

Benefits:

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!