Payroll Clerk
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At a glance
Job overview
Robert Half Accountemps is hiring a Payroll Clerk. The Payroll Clerk will handle a high volume of inbound payroll-related calls daily, assisting employees with questions regarding paychecks, direct deposit, taxes, deductions, and timekeeping. This role involves researching and resolving payroll issues, documenting interactions, and navigating multiple software applications while providing exceptional customer service and maintaining confidentiality.
Key focus areas include Answer 50–60 inbound payroll-related calls daily from employees, Assist with questions regarding paychecks, direct deposit, taxes, deductions, timekeeping, and payroll policies, and Research and resolve payroll issues or route complex inquiries to the appropriate team.
Successful candidates bring Previous Call Center/Customer Service Experience, Recent Call Center Experience With High Volume Inbound Calls, and Legally Authorized To Work In The United States. Important skills include Tech-Savvy, Communication, Problem-Solving, Multitask, Customer Service, and General Computer Proficiency. Preferred (not required): Payroll Experience.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Description
Responsibilities:
Answer 50–60 inbound payroll-related calls daily from employees.
Assist with questions regarding paychecks, direct deposit, taxes, deductions, timekeeping, and payroll policies.
Research and resolve payroll issues or route complex inquiries to the appropriate team.
Document interactions accurately in internal systems.
Navigate multiple software applications while assisting callers.
Provide exceptional customer service while maintaining confidentiality.
Qualifications:
Previous call center/customer service experience is required.
Tech-savvy and comfortable learning and navigating multiple computer systems simultaneously.
Strong communication and problem-solving skills.
Ability to multitask in a fast-paced, high-volume call environment.
Basic knowledge of Microsoft Office and general computer proficiency.
Payroll experience is a plus but not required.
This is a great opportunity for someone who enjoys helping others, is highly organized, thrives in a fast-paced environment, and is comfortable using technology to provide an exceptional customer experience.
Requirements
100% remote
$20/hr
must sit in Memphis area
Must have recent call center experience with high volume in bound calls
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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