Patient Service Coordinator - Oncology
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At a glance
Job overview
Hartford HealthCare is hiring a Patient Service Coordinator - Oncology. The Patient Service Coordinator provides outstanding and professional customer service to ensure efficiency and promote a positive patient experience at the Hartford HealthCare Cancer Institute. This role involves greeting and registering patients, managing incoming calls, scheduling appointments, and explaining billing policies. The institute focuses on coordinated services for cancer patients, backed by an integrated team and cutting-edge technology.
Key focus areas include Warmly greet and register arriving patients, Answer incoming calls promptly and professionally, and Evaluate priority and direct calls appropriately according to urgency and subject matter.
Successful candidates bring High School Diploma Or Equivalent. Preferred (not required): Customer Service, Answering Calls, Scheduling Appointments, and Collecting Co-payments.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Work where every moment matters. The Hartford HealthCare Cancer Institute focuses on offering our cancer patients an unparalleled network of coordinated services– all under one roof. Our system of care includes a truly integrated team with the most talented, experienced, and compassionate caregivers and physicians, backed by the latest cutting-edge technology. The Hartford HealthCare Cancer Institute at St. Vincent’s Medical Center has been designated as the first Care Partner of Memorial Sloan Kettering Cancer Center (MSK) in the United States. Hartford HealthCare opened a new state-of-the-art cancer center at 4185 Black Rock Turnpike near the Merritt Parkway in Fairfield in April 2025. The 25,000-square-foot facility will offer chemotherapy, radiation therapy, immunotherapy, surgical consultations, imaging and laboratory testing on site. The Patient Service Coordinator is responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience. Responsibilities include but, are not limited to: · Warmly greets and registers arriving patients · Answers incoming calls promptly and professionally, evaluates priority, and directs calls appropriately according to urgency and subject matter · Schedules new patient appointments accurately, and informs patients of essential preparation requirements prior to visit · Reviews daily report of appointment confirmations to ensure accurate schedule and appropriate communications with patients · Collects co-payments and office charges as needed and explains office payment billing policies to patients Education: High school diploma or equivalent Experience: • Experience in a fast-paced medical office highly preferred. • Epic experience preferred. • Strong working knowledge of insurance requirements • Solid working knowledge of Microsoft Office software. • Basic working knowledge of medical terminology. • Ability to travel independently to satellite offices with or without advanced notice. We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment. Job: *Administrative Organization: *St. Vincent's Medical Center Title: Patient Service Coordinator - Oncology Location: Connecticut-Fairfield-4185 Black Rock Turnpike (10596) Requisition ID: 26156778
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