Patient Access Emergency Midnight Coordinator
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At a glance
Job overview
Marshfield Clinic is hiring a Patient Access Emergency Midnight Coordinator. The Patient Access Emergency Midnight Coordinator at Marshfield Clinic supports the Emergency Services team by managing switchboard calls, registering patients, handling billing charges, coordinating transports, and facilitating communication between physicians and nurses, while ensuring accurate documentation and providing excellent customer service in a fast‑paced, night‑shift environment.
Key focus areas include Manage switchboard and department call intake, Register patients and input demographic data into the health information system, and Post patient billing charges and collect copays.
Important skills include Customer Service, Communication, Empathy, Multitasking, Time Management, and Fast-Paced Environment.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Careers With Purpose
Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.
Facility: Marsh Med Ctr Iron Mtn Location: Iron Mountain, MI Address: 1721 S Stephenson Ave, Iron Mountain, MI 49801, USA Shift: 8 Hours - Night Shifts Job Schedule: Full time Weekly Hours: 40.00 Salary Range: $21.38 - $28.07 Union Position: Yes
Department Details
Marshfield Medical Center-Dickinson is seeking a motivated, detail-oriented candidate to join our Emergency Services team. This role works closely with our team of clinical staff to manage switchboard and department call intake, register patients, post patient billing charges, set up transports, facilitate consults between Physicians, and manage paperwork for Physicians and Nurses. We value candidates who are accustomed to multitasking, comfortable utilizing computers, are able to thrive in a fast-paced environment, and have great customer service skills.
We offer one-on-one training, a supportive team, and a comprehensive benefits package. If you desire to be part of a healthcare team dedicated to providing optimal care and customer service, we'd encourage you to apply!
Position Details:
Union: AFSCME
Internal Posting Timeline: Monday, August 10, 2026 - Thursday, August 13, 2026 at 8:00am
Shift Length(s): 8 hours
Start Time(s): 11:00pm, or as assigned, including weekend rotation
Overtime Status: 12+ hours in 1 day or 40+ hours in 1 work week
Job Summary
The Patient Access Emergency Midnight Coordinator obtains patient-specific data, operates the facility telecommunication system, addresses phone traffic requests, monitors and utilizes proper emergency responses from Emergency Department, and performs general clerical tasks. Obtains complete and correct patient demographic information and inputs into the Health Information Management System for patients to obtain hospital services. Ensures that Emergency Chart charge entry and discharges are completed accurately and in a timely manner. Assists with the collection of copays in the Emergency Department. Monitors the hospital alarm system and operates the telecommunication systems to effectively and efficiently address internal and external phone traffic requests. Receives and directs patients and visitors. Defines, captures, analyzes, transforms, transmits, and reports patient-specific data and information related to department processes, patient care processes, and outcomes. Performs Health Unit Coordinator duties within the Emergency Department. Provides assistance and support to clinical staff and providers while coordinating smooth patient flow processes and the transfer of patients to external facilities. May be called upon to train new staff on all aspects of job requirements. Performs various clerical and system functions in a Registration/Switchboard/HUC capacity as assigned and needed. Regular attendance is required in order to carry out the essential functions of the position. Reviews and meets ongoing competency requirements of the role to maintain the skills, knowledge, and abilities to perform, within scope, role specific functions. Other duties as assigned.
Qualifications
Must have two years of customer service experience. Must demonstrate excellence in customer service and professional conduct. Must have excellent communication skills and empathy while dealing with patients/families. Must possess and display a sense of responsibility to finalize tasks that are required of this position, have ability to multitask and prioritize under pressure and in a fast-paced environment, and be able to provide optimal care and customer service to patients and families. Healthcare-related customer service experience is preferred.
Benefits
Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [email protected] .
Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.
Req Number: R-0270559 Job Function: Revenue Cycle Featured: No
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