Butler

Part-time

Marriott Vacations Worldwide

Honolulu, HIPart-time$27.32/hrPosted 1w agoVerified open 5 days ago

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At a glance

Compensation

$27.32/hr

Location

Honolulu, HI

Schedule

Part-time

Work Authorization

Not specified

Job overview

Marriott Vacations Worldwide is hiring a Butler. The Butler acts as a personal assistant within the guest services team, continuously improving each guest’s experience by delivering personalized, unobtrusive service and promptly meeting guest needs while maintaining strict confidentiality.

Key focus areas include Obtain pre‑arrival guest data and arrange transportation, tours, and amenities, Maintain knowledge of guest profiles, departmental policies, and equipment usage, and Process miscellaneous charges and payments to guest accounts.

Preferred (not required): Personalized Service, Confidentiality, Communication, and Organization.

Skills & qualifications

RequiredNice to have

Skills

Personalized ServiceConfidentialityCommunicationOrganizationMultitaskingProblem SolvingCustomer ServiceLocal Attractions KnowledgeTransportation CoordinationConcierge ServicesHousekeeping OperationsCleaning SanitationLaundry ServicesTable SettingBeverage ServiceSimple CookingInventory ManagementFood Wine PairingEvent PlanningPersonal ShoppingChild Care CoordinationSafety GuidanceOpera PMSMugen Menu

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Tuition Assistance

Full job description

Hourly Rate: $27.32

Hourly Wage: $27.32

Job Status - Casual (0-19 hours per week)

JOB SUMMARY

As an essential part of the guest services team, is responsible to continual improve and maximize each guest’s experience from providing exceptional level of personalized service to ensuring all guests needs are met in a prompt and efficient manner. Duties are performed in the strictest of confidentiality that of a “personal assistant,” being unobtrusive when not needed and based accordingly on hotel’s standards.

Where great benefits lead to a life fulfilled.
Competitive Pay
Medical/Dental/Vision/401K opportunities
Travel discounts
Credit Union Membership
Tuition Reimbursement
Professional Counseling & Family Support
Growth and Development Opportunities
Site Specific Perks
Forbes Five-Star Rated & AAA Five-Diamond Luxury Resort
Conde Nast Best Hotel in Oahu 2022
On-site subsidized employee parking
Employee breakroom amenities
Complimentary uniform dry cleaning
Quarterly luncheon celebrations and awards
Discounted theme park tickets and rental cars
Community service opportunities

CORE WORK ACTIVITIES

Work with GSA to obtain pre-arrival data for advanced preparation of arrangements to maximize positive guest experience such as:

a. Guest names (ages of children) and contact information

b. Stay dates, flight information and guidance with airport arrival experience

c. Transportation arrangements (i.e. arrival and departure, car rental, taxi or ride sharing programs)

d. Concierge services (Tours, Activities, Attractions)

e. Food & beverage preferences, requested groceries and allergies

f. Room set-up preferences, housekeeping/special needs and requests

Maintain complete knowledge of and compliance with:

a. Familiarity with guest profiles, maintaining positive guest relations at all-times b. All departmental services, policies, procedures and standards c. Correct maintenance and use of equipment as intended d. Maintaining supplies and all resource materials e. Weather conditions (current and forecasted) f. Operation of Opera (Property Management System) g. Processing miscellaneous charges and payment to guest accounts h. Anticipation of guest needs, prompt coordination of guest requests i. Ensuring guest satisfaction (resolve guest complaints)

Perform (or have staff perform) housekeeping duties as requested: a. Maintain cleanliness, sanitation and organization of guest and work areas b. Unpacking, packing c. Laundry, valet (light) pressing, dry cleaning to be sent out d. Shoe care e. Jacuzzi and Dry Sauna preparation f. Dishwashing, general tidying g. Schedule suite servicing and turndown time with housekeeping h. Arrange and provide current copies of newspapers and magazines
Perform (or have staff perform) F&B services as requested: a. Table setting (knowledge of settings, utensils etc.) b. Beverage service (coffee/tea/wine) c. Simple cooking or take order for F&B d. Inventory, procure and replenish pantry when necessary e. Customize Mugen menu, seek assistance when necessary with food & wine pairings f. Run dishwasher cycle with used plates, glassware and utensils g. Assist guest with serving meals h. Delivery and set-up of amenities as required i. Inventory and replenishment of kitchen/dining equipment
Perform (or have staff perform) Concierge services as requested: a. Business services b. Dining recommendations and reservations c. Attractions/Activity/Tour planning and reservations d. Arranging floral options e. Be familiar with local events and assist with event planning f. Personal shopping g. Arrange spa/massage/personal grooming services h. Child Care arrangements i. Transportation arrangement
Ensure guests safety and security on property; provide guests with safety and security tips when traveling off property, especially when participating in ocean and other nature activities.
In addition, any other duties directed by hotels management.

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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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