Customer Service Representative I
Most applications go out cold — see where you stand first. No sign-up to start.
Don't just apply. Show up ready.
Olive works from this exact posting — no sign-up to start.
At a glance
Job overview
Sentara Health is hiring a Customer Service Representative I. Sentara Health seeks a full-time remote Customer Service Representative who must reside in the Harrisonburg area and be able to work on‑site if connectivity issues arise. The role involves handling inbound calls to address member eligibility, benefits, claim payments, billing updates, payment plans, and patient scheduling during standard business hours.
Key focus areas include Research and resolve telephone inquiries from members or patients, Handle incoming calls regarding eligibility, prescription benefits, and claim payments, and Update billing information and establish payment plans.
Important skills include Epic Beaker, Data Entry, Scheduling, and Customer Service. Preferred (not required): Call Center Experience.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
City/State
Harrisonburg, VA
Work Shift
First (Days)
Overview:
Sentara Health is currently seeking a full-time remote Customer Service Representative.
Position Status : Full-time, Day Shift
Position Location: This is a remote position; however, candidates must reside in Harrisonburg area. You must be able to travel on-site if you have connectivity issues.
Standard Working Hours : Must be able to work between the hours of 9:00AM to 5:30PM
The Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.
Education
- High school diploma or equivalent Required
Experience
-
Two years of customer service experience required
-
Previous data entry experience required
-
Prior scheduling experience required
-
Familiar with Epic beaker preferred
-
Experience in a high-volume call center preferred
Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down – $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission “to improve health every day,” this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
You've read the whole posting — now see how you match it.