Assistant Quick Service (QSR) Manager - Eataly Chicago

Company Description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Job Description

The Assistant QSR Manager supports the QSR Manager in daily operations, focusing on team development, training, and consistent execution of service, food safety, and coffee production standards. Reports directly to the QSR Manager and supervises the QSR staff of service leads, baristas and sales associates.

• Actively manage shifts, ensuring smooth service and strong guest experience, supporting execution of daily and weekly QSR operational tasks
• Supports staffing coverage and real-time labor adjustments, supporting as manager-on-duty as needed
• Leads onboarding and training of new hires in QSR, including Italian coffee service and Bassett coffee production
• Ensures all team members are trained on SOPs, food safety standards (Serve Safe), and service protocols
• Provides ongoing coaching and feedback to elevate team performance and operational execution.
• Assists with inventory counts, ordering, and product organization, emphasizing coffee and specialty beverage production
• Maintains cleanliness, organization, and compliance across all QSR areas
• Fosters a positive, accountable, and team-oriented environment
• Supports employee engagement, retention, and training initiatives
• Performs other duties as required or assigned

Qualifications

• 1–3 years of experience in food service or hospitality leadership
• Serve Safe certification required
• Hands-on experience in Italian coffee service, Bassett coffee production, and QSR food production
• Strong training, coaching, and team development focus
• High-energy, hands-on approach to operations
• Excellent communication and organizational skills.

Job Requirements

• Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Ability to operate equipment such as manual espresso machine, drink blender, and cash register

Compensation

• Compensation for this role is USD $60,000-$65,000 annually
• This position has been posted to fill a current vacancy

Additional Information

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.