Warranty Claim Representative

Make a SPLASH with Latham Pool Products!

At Latham Pool Products, we don’t just make swimming pools; we create opportunities for backyard dreams to come true. As the leading manufacturer in North America, Australia, and New Zealand, we are committed to delivering innovation, quality, and sustainability in everything we do.

We believe in building an environment where everyone can thrive. That is why we offer:

• A culture of integrity, collaboration, and respect.

• Comprehensive benefits for you and your family.

• Opportunities for growth, mentorship, and skill development.

Ready to join a team that makes a difference?

A little about the position:

Job Summary

The Warranty Claim Representative is responsible for the triage and administration for all claim/repair inquiries within a timely manner, ensuring a high level of service. This role is responsible for performing clerical duties around the Consumer repair lifecycles (data entry, drafting correspondence, cross system searches), policy administration (review of applicable warranties for coverage against case files), and customer service (interacting with customers by phone and email). French Canadian bilingual skills preferred.

Some of What You Will Do:

• Respond to all inquiry’s received by phone or email in a timely fashion.

• Exhibit professional and courteous demeanor, technical accuracy and conformance to company policies and practices.

• Document all inbound and outbound communications received for auditing purposes.

• Preform clerical duties associated with the Consumer repair life cycle (data entry, information requests, drafting correspondence)

• Act as a liaison between sales, manufacturing, marketing, vendors, and customer service to resolve customer inquiries.

• Ensure data integrity of all claims information by validating submitted information against ERP systems to supplement quality programs.

• Administer all repair work orders submitted by gathering supporting information and reviewing applicable warranty policy to determine coverage.

• Collection and processing of customer payments for services purchased through service offers.

• Queueing of workorders into master schedule.

What You Bring to the Table: (Qualifications)

• Associate, degree or prior work experience required.

• 3 years insurance claims experience required.

• 2 years’ experience in pool, manufacturing, distribution, or design industry required.

• Bilingual - French.

• Excellent telephone and interpersonal skills.

• Strong organizational skills, ability to multi-task and meet deadlines.

• Strong computer skills including proficiency in Microsoft Office Suite and ability to learn new computerized systems and programs.

• Ability to work with diverse customers and colleagues.

• Prior experience in conflict resolution and negotiation preferred.

Why should you come work with Us?

Comprehensive Benefits for you and your family include:

• Medical, dental, and vision insurance

• HSA and FSA plans available

• 401(K) with 50% company match up to 6%

• Paid Time Off – 3 to 5 weeks per year with weekly accruals starting day one

• Holidays - 11 Paid, eligible on day one

• Life/ADD Insurance and Short/Long Term Disability insurance with buy up options

Professional Development : Training programs, Tuition Reimbursement, and growth opportunities.

Supportive Environment : A culture rooted in collaboration, integrity, and respect.

Some Important Information for you:

Position Title: Warranty Claim Representative (2 positions available, one must be bilingual – English/French)

Location: Latham Headquarters in Latham NY

Employment Type: On-site

Status: Full-time

Salary Range: $20.00 - $28.00 per hour

Our compensation reflects the cost of labor across US geographic markets. Starting pay for this role will vary based on multiple factors, including location, knowledge, skills, education, and experience. Pay ranges may be modified in the future. Please clarify on your resume whether you are bilingual (French).

Other: This position does not offer visa sponsorship.

Latham Pool Products is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Latham Pool Products is a Drug-Free Workplace Employer. Our hiring process includes drug screening, background check & E-Verify.

The submission of your resume will expedite the review of your information.