Solution Architect (Network Infrastructure)

RESPONSIBILITIES

• Manage opportunities and assist sales teams in the preparation, delivery, presentation and negotiation of multi-site rollout and managed services proposals, contracts and pricing.

• Respond to RFPs, RFQ s and proactive bids while working closely with all teams to develop the win strategy, competitor evaluation and creating differentiated value propositions.

• Develop a deep understanding of Blackbox services capabilities.

• Lead the design and partner with delivery to develop execution strategy for multi-site rollout services and managed services, ensuring seamless deployment and standardized configurations across diverse geographic locations.

• Lead collaboration with SMEs from other pre-sales engineering groups to provide technical input where needed.

• Engineer deployment solutions for network refresh projects, working closely with clients to modernize legacy infrastructure, while minimizing downtime and business disruption.

• Drive infrastructure refresh initiatives, including server, storage, and network hardware upgrades, aligned with evolving business and technology requirements.

• Define support models and resource planning for Smart Hands services, enabling on-site technical assistance across various customer environments.

• Design scalable and flexible frameworks for on-demand support, including SLA-based engagements to handle ad-hoc technical requirements across IT infrastructure domains.

• Collaborate with Structured Cabling SMEs to engineer solutions that are compliant with standards and optimal network performance.

• Coordinate and deliver detailed Wi-Fi site surveys, including predictive and physical surveys, to ensure optimal coverage, capacity, and performance for enterprise wireless networks.

• Plan and manage deployment solutions for Wireless Access Point replacement and refresh projects, ensuring minimal user impact and improved wireless experience across all business-critical areas.

KNOWLEDGE, SKILLS & ABILITIES

• Strong business acumen and understanding of clients IT related business goals and challenges to ensure proper translation of the client’s needs into solutions.

• Experience of solutioning on deals involving multi-site rollouts, managed services, network refresh projects, Smart Hands services, on-demand support, structured cabling projects (both copper and fiber), Wi-Fi site surveys and Access Point (AP) replacement and refresh projects, etc.

• Understanding various managed services pricing models such as per port, resource based, ticket based, onsite, remote or Hybrid.

• Strong understanding of Pre-sales/Solutions process and activities with hands-on experience good bid/project management skills ability to manage multiple bids simultaneously.

• Ability to develop and deliver technical presentations with customers and tailor content to audience as appropriate.

• Display sustained energy and determination to meet challenging deliverables within stringent timelines.

• Ability to work independently with diverse & global teams and interact confidently with customers and internal stakeholders at all levels.

• Fluent English written and verbal communication skills.

• Strong Microsoft office skillset with specific emphasis on Word, Excel and Power Point.

EDUCATION AND EXPERIENCE

• Degree in a computer Science and Engineering or equivalent role relevant experience.

• 4+ years in a customer/client facing technical role (Pre/Post Sales, Sales Engineering, Consulting, Solutions Architecture, Service Delivery, etc.) with a strong knowledge of various network architectures, virtualization, Cloud, Unified Communications and mobility solutions.

• 4+ years of pre-sale experience developing multi-site rollout solutions and/or managed services solutions.

• ITSM training and certifications (ITIL,COBIT, etc.) is a plus.

• Extensive consulting experience, providing large, global customers with strategic and tactical planning for technology solutions.

• Demonstrated and verifiable track record of prior successful customer engagements (Examples of solution designs, statements of work and/or technical project plans are required).

• Experience with enterprise OEMs with a specific emphasis on Cisco.

CERTIFICATIONS

Industry certifications on technology partners, processes in one or more of the following preferred:

• ITIL

KEY TECHNOLOGIES

• Structured Cabling

• Wireless Networking

• Enterprise Networking

• Unified Communications

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