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Technical Support Specialist

National Property Management Associates

Orchard Park, NYHybridFull-time$25.96–27.4/hrTracked todaySeen in employer's feed today
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At a glance

Compensation
$25.96–27.4/hr
Location
Orchard Park, NYHybrid
Schedule
Full-time
Work Authorization
Not specified

Job overview

National Property Management Associates seeks a Technical Support Specialist to provide outstanding customer service and resolve technical issues for non‑technical end users, working primarily onsite at the Orchard Park corporate office with occasional remote work.

Skills & qualifications

RequiredNice to have

Skills

MRI Property ManagementHardware TroubleshootingSoftware TroubleshootingCloud TechnologyComputers/Tablets ConfigurationPatienceClear CommunicationCustomer ServiceProblem SolvingIndependent WorkTime ManagementMethodical Problem Solving Approach

Qualifications

2+ Years Relevant Experience in Application or Technical Support

Benefits

401(k) Match
Medical Insurance
Dental Insurance
Vision Insurance
Paid Time Off

Full job description

4221 North Buffalo Street, Orchard Park, NY, USA | Hourly | 25.96 per hour | Full Time

TECHNICAL SUPPORT SPECIALIST

Location: Corporate Office in Orchard Park, NYHourly Rate: $25.96 - $27.40

Benefits:

  • 401(k) & 401(k) matching

  • Health / Dental / Vision insurance with company contribution

  • Voluntary benefits such as Disability/ Accident / Critical Illness

  • Paid time off

  • Paid Holidays

NPMA is a family-owned property management company based in Western New York that owns and operates apartment complexes in five states. We are seeking a Technical Support Specialist to join our team working out of our Orchard Park, NY corporate offices. This is an in-office position with two days per month work from home.

ABOUT THE CANDIDATE:

Supporting our non-technical end users by phone and through remote sessions is a key part of the role, so patience and clear communication skills are a must. The ideal candidate enjoys assisting others, takes pride in providing outstanding customer service and remains confident and persistent when tackling unusual or undocumented issues.

ABOUT THIS POSITION:

  • Troubleshoot an resolve issues in our core application, MRI Property Management, as well as general hardware, software and cloud technology needs.

  • Maintain appropriate Helpdesk Notes in documenting issues through resolution.

  • Periodically assist in configuring and/or deploying new computers/tablets.

  • May assist in managing or configuring other cloud applications.

QUALIFICATIONS:

  • 2+ years relevant experience in application or technical support

  • Ability to learn unfamiliar applications quickly

  • Professional and respectful attitude, is personable and enjoys helping people

  • Ability to work independently and manage time effectively

  • Uses a methodical approach to problem solving

#NYIND

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