Olive Jobs
Indiana Farm Bureau Insurance logo

Customer Service Associate - South Bend

Indiana Farm Bureau Insurance

South Bend, INFull-timeNo compensation foundTracked todaySeen in employer's feed today
Evaluate my fit

Most applications go out cold — see where you stand first. No sign-up to start.

Don't just apply — show up ready

Olive works from this exact posting — no sign-up to start.

Evaluate your fitSee where you stand — strengths, gaps, and what to fix first.Get started →Tailor your résuméRewritten against this posting, with a diff of every change.Get started →Practice the interviewA voice mock interview built from this job description.Get started →

At a glance

Compensation
No compensation found
Location
South Bend, IN
Schedule
Full-time
Work Authorization
Not specified

Requirements

Credentials this posting asks for.

Property & Casualty Insurance License

Job overview

The Customer Service Associate handles inbound calls, walk‑in customers, payments, policy changes, and claims paperwork while providing proof of insurance. The role requires a high school diploma, customer service experience, an insurance license, Microsoft Suite proficiency, and strong communication, time‑management, problem‑solving, and attention‑to‑detail skills.

Skills & qualifications

RequiredNice to have

Skills

Microsoft SuiteCommunicationTime ManagementProblem SolvingAttention to DetailCustomer Service

Qualifications

High School Diploma1 Year Customer Service ExperienceProperty & Casualty Insurance License

Benefits

Paid Time Off
401(k) Match

Full job description

Description

Responsibilities:

  • Takes incoming phone calls and answers customer questions.

  • Handles any walk-in customers.

  • Collects payments.

  • Makes policy changes.

  • Assists with claims paperwork that is requested by the claim’s representatives.

  • Provides proof of insurance documents that are requested by clients.

  • Any additional duties assigned by management.

Requirements for Success:

  • High school diploma or GED equivalent.

  • 1 year of customer service experience.

  • Property & Casualty insurance license required or must be able to obtain this license within 2 years.

  • Proficient in Microsoft Suite.

  • Strong communication skills.

  • Strong time management and problem-solving skills.

  • Strong attention to detail and accuracy.

IFBI Perks:

  • An organization that values work/life balance

  • Paid vacation/sick leave

  • 401(k) with match

  • Fulltime with a Monday - Friday schedule

  • Potential for a yearly bonus with a possible payout of up to 20% of the salary

  • Contests and incentives

  • Benefits eligibility within 30 days of employment

  • Negotiable pay based on level of experience

  • Collaborate in a team environment

  • Paid volunteer hours

#FO

#LI-KL1

Qualifications

Education

Required

  • High School or better

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job Category: Individual Contributor

Job Type: Full-Time

5032 Miami St

South Bend, IN, USA, 46614

ReqID: CUSTO005718

You've read the whole posting — now see how you match it.

Evaluate my fit