Operations Support Associate
Pavion Corp
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At a glance
Job overview
Pavion seeks an Operations Support Associate to install, modify, test and repair computer hardware and software, troubleshoot technical issues, and support users across its security business unit. The role involves documenting updates, preparing training materials, and staying current with emerging technologies while delivering high‑quality customer service.
Skills & qualifications
Skills
Qualifications
Full job description
Experience Required
2 - 20 years
Minimum Education Required
High School Diploma/G.E.D.
Compensation
$7.25 / hourly
Hours Per Week
40
Number Of Positions
1
Work Schedule and Shift Requirements
First (Day)
Job Description
Description
Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.Global Reach. Local Service.
As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.
With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients' needs. Learn more atwww.pavion.com
Pavion and our family of companies are seeking a talented and motivated Operations Support Associate to join our security business unit.
Primary Responsibilities:
Responsible for installing, modifying, testing, and making minor repairs to computer hardware, software, and related systems to ensure reliable and secure operations.
Support calls by troubleshooting technical and process issues, tests and maintains system functionality-including CCTV and computer components-and installs software and applications that support efficient workflows.
Consults with users to assess hardware and software needs, evaluates compatibility of new programs and equipment, and gathers data to support technical purchasing decisions.
Confirming program objectives by testing and adjusting component settings against established standards, installing and testing products to verify proper performance, and documenting all hardware and software updates.
Preparing user reference materials, training users through inperson sessions and digital learning resources, and staying current on emerging technologies through ongoing professional development.
Basic Qualifications:
High School Diploma
2+ years of Service Desk/Help Desk experience
At least 2 years customer service experience
Some knowledge in IT
Excellent problem-solving and troubleshooting skills
The ability to communicate technical information in an accessible manner to non-technical employees
A process improvement mindset
Software maintenance and testing capability
Vendor relations
Basic knowledge of networking principles and operating systems
Ability to effectively prioritize and execute tasks in a high-pressure environment
Customer-service focus
Collaborative mindset
Hands-on problem-solving ability
Learns new maintenance skills quickly
Works with customers and has excellent customer service skills
Collaborates with managers and service technicians has strong inter-personal skills
Demonstrates time management, problem-solving, and organization skills
Pay Range: The hourly pay range for this position is $20.00-$25.00 per hour. The starting hourly pay will be determined based on qualifications, experience, education, skills, certifications, and internal equity. We also offer a comprehensive benefits package.
Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not to be construed as a contract for employment.
Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to s ex, gender identity, s exual orientation, r ace, color, r eligion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
If you require accommodation or assistance during the application process, please contact us [email protected]. Kindly note that resumes submitted to this email address will not be reviewed. Thank you for your understanding.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
CTSI is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to s ex, gender identity, s exual orientation, r ace, color, r eligion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Job Type
Full time
Benefits Offered
Not specified
Veteran Preference
No
Place of Work
On-site
Requisition ID
OPERA004913
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